Patricia A. Wilde
Westbury
Summary
With over 25 years of experience leading high-performance teams in IT services and managing complex projects across various industries, an accomplished Senior Project/Program Manager. Expertise lies in IT Infrastructure projects and software implementations, successfully applying both Waterfall and Agile methodologies. Excels in stakeholder management, making critical tech decisions, and strategically delegating tasks. A proven problem solver, adept at managing diverse projects while adhering to budgets and ensuring timely completion with a strong focus on quality and efficiency.
Overview
27
27
years of professional experience
Work History
Scrum Master/Product Owner
NTT Data Services
01.2023 - Current
- As a Scrum Master, following Agile Project Management Methodologies, I manage Application and Software projects, including coordinating the delivery/implementation of integrations between data repositories, legacy systems, cloud servers and web-based applications using API’s across several workstream
- As a Product Owner for the Smart Contact Center Workstream, I collaborate with Business Analysts, solution architects to finalize scope and requirements for Salesforce and the IVR Telephony deployments
Transition Senior Specialist Advisor
NTT Data Services
01.2019 - 01.2023
- Oversaw IT infrastructure Managed services projects involving transition and transformation across a variety of industries
- Established and implemented a comprehensive project governance framework, ensuring adherence to schedules and budgets
- Successfully passed all Internal Project Audits
- Orchestrated successful integration of complex IT systems, optimizing performance and reducing project costs
- Implemented innovative processes that improved project delivery time and stakeholder satisfaction
- Facilitated cross-functional collaboration, enhancing team performance and project outcomes
Senior Project / Program Director
AIG Global Services
01.2014 - 01.2019
- Oversaw more than 300 IT projects and programs involving complex regional and global initiatives with budgets ranging from several thousand to multi-million dollars
- Provided Project support for the following AIG businesses, investment, corporate finance, digital technology, R&D, real estate and security
- Interviewed and hired project managers and business analysts based on their skill and experience
- Managed and mentored 15 + project managers on AIG project life cycle methods
- Collaborated with global IT teams and business users, vendor software developers, corporate leadership
- Forged partnerships with business account executives managing projects with Waterfall and/or Agile methodologies
- Defined project charters and budgets, created schedules, and prepared timely reports for executives
- Followed appropriate escalation measures
- Implemented a new Responsible-Accountable-Consulted-Informed (RACI) process to strengthen business and IT project management relationships
- Achieved 110% of AIG goals for selected IT consolidation, legacy system retirement and security projects
- Streamlined Malaysian global workload through Move-Add-Change-Delete (MACD) activities reducing labor/project expenses by 50%
- Decreased IT portfolio budget expenses 12% in 2 years
- Earned a Galaxy award for exemplary team performance in delivering on-time and on-budget projects
- Successfully passed Federal Reserve Project Management Audit of a global program
- Provided project documentation consistent with AIG process requirements
Transition and Transformation Manager
IBM Global Delivery Services
01.2010 - 01.2013
- Managed contract programs worth $5 million to $500 million and their IT budgets for transition and transformation delivery services and integrated multiple IT tower projects into a single project schedule
- Built robust transition teams of project managers, vendors, and technical leads
- Built collaborative and trusting relationships with clients
- Corrected an out-of-scope and over-budget project, meeting final budget constraints and a 40% decrease in the project’s delivery time
- Solution included Improving project management office training, project planning documentation, and customer communication and services
- Built the transition and transformation project office infrastructure, implemented the communication plan and served as a key contributor for technical delivery assessments and solution reviews
- Decreased labor expenses by 10% and improved customer service by introducing a new process that significantly facilitated early program manager involvement in solution discussions
Infrastructure Lead Project Manager
IBM Global Delivery Services
01.1998 - 01.2010
- Led IT Infrastructure projects for engagement teams and new outsourcing contracts for government (NASA), retail, automotive, insurance, pharmaceutical, and banking industries
- Developed detailed and repeatable project plans, cutting edge change management processes, and operational support activities for Infrastructure projects
- Created, documented and presented weekly Infrastructure project status reports for executive management and clients
- Earned the IBM Certified Project Manager certification, joined the IBM Project Management board, and mentored multiple junior project managers
Education
MBA - Management Information Systems
New York Institute of Technology
BA - Economics
Queens College of the City University of New York
Skills
- Project Life Cycle Management
- Software Development Life Cycle (SDLC)
- Agile Methodologies
- Business Requirements Analysis
- Cross-Functional Leadership
- Matrixed Leadership
- Collaboration
- Team Building
- Staff Management
- Coaching
- Mentoring
- Stakeholder Management
- MS Office
- MS Project
- HP PPM
- Clarity
- SharePoint
- JIRA
- Kanban
- Scrum
- Agile methodology
- Scrum framework
- Team facilitation
- Stakeholder engagement
- API integration
Certifications and Professional Development
- Project Management Professional (PMP), Project Management Institute
- Advanced Project Management Certification, Stanford
- SaFE4 Agile Certification
- ITIL Foundations v4 Certified
- Technology Business Management Certification
Timeline
Scrum Master/Product Owner
NTT Data Services
01.2023 - Current
Transition Senior Specialist Advisor
NTT Data Services
01.2019 - 01.2023
Senior Project / Program Director
AIG Global Services
01.2014 - 01.2019
Transition and Transformation Manager
IBM Global Delivery Services
01.2010 - 01.2013
Infrastructure Lead Project Manager
IBM Global Delivery Services
01.1998 - 01.2010
BA - Economics
Queens College of the City University of New York
MBA - Management Information Systems
New York Institute of Technology
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