Akintunde Alaga
Glen Burnie,MD
Summary
Dynamic Country Manager with a proven track record at Radial Oil Support Services Limited, excelling in operations management and vendor relationship management. Achieved significant revenue growth through strategic partnerships and effective communication. Skilled in financial planning and decision-making, driving business expansion while fostering long-term client relationships.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Country Manager
Radial Oil Support Services Limited
08.2014 - 08.2022
- Led the successful launch of new products in local markets, driving revenue growth and brand recognition.
- Established strong relationships with key industry players for business growth and expansion.
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Developed strategic partnerships to expand product offerings and enter new markets.
- Negotiated contracts with suppliers to secure favorable terms that benefited the company''s bottom line.
- Achieved revenue targets through proactive client engagement strategies that fostered long-term relationships with customers.
- Negotiated with service providers and vendors to improve margins, saving $[Amount] annually.
Senior Technical Telecommunication Engineer
Radial Circle Telecommunication Limited
05.2008 - 08.2013
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Led cross-functional teams to innovate on product design, enhancing user experience and functionality.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Technical Support Engineer
Radial Circle Telecommunication Limited
08.2003 - 05.2008
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Increased first-call resolution rates, meticulously diagnosing issues and providing effective solutions on initial contact.
VSAT and NMS Administrator
Radial Circle Telecommunication Limited
02.2003 - 02.2006
- Improved network performance by designing, implementing, and maintaining VSAT systems.
- Strengthened relationships with vendors through regular communication and collaboration on equipment specifications, pricing negotiations, and support agreements.
- Optimized satellite communication links for increased reliability and efficiency.
- Achieved high levels of client retention through exceptional service delivery, technical expertise, and ongoing support.
- Minimized downtime with proactive monitoring of system performance indicators and prompt issue resolution.
- Delivered excellent customer service during on-site visits, consistently receiving positive feedback from clients for professionalism and expertise.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
University of Maiduguri
Maiduguri, Borno State, Nigeria 03-2001
Skills
- Operations management
- Computer interoperability
- Effective use of Microsoft office
- Sales management
- Vendor relationship management
- Materials sourcing
- Cross-functional coordination
- Clear communication
- Verbal and written communication
- Relationship building
- Decision-making
- Work prioritization
Languages
English
Full Professional
Timeline
Country Manager
Radial Oil Support Services Limited
08.2014 - 08.2022
Senior Technical Telecommunication Engineer
Radial Circle Telecommunication Limited
05.2008 - 08.2013
Technical Support Engineer
Radial Circle Telecommunication Limited
08.2003 - 05.2008
VSAT and NMS Administrator
Radial Circle Telecommunication Limited
02.2003 - 02.2006
Bachelor of Engineering - Electrical And Electronics Engineering
University of Maiduguri
Similar Profiles
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
James SilvernailJames Silvernail
Truck Pusher at UIC Oil & Gas Support ServicesTruck Pusher at UIC Oil & Gas Support Services
RAHUL SAIKIARAHUL SAIKIA
Geologist at Oil India Limited | ANI Integrated Services LimitedGeologist at Oil India Limited | ANI Integrated Services Limited
Abby JohnsonAbby Johnson
Student Medical Assistant at Arundel Community CollegeStudent Medical Assistant at Arundel Community College
Ubong EkpoUbong Ekpo
IT Audit Associate at Booz Allen HamiltonIT Audit Associate at Booz Allen Hamilton