Akintunde Solar
Summary
My name is Akintunde Solar, and I am a Quality Assurance Specialist at Square with over seven years of sales experience as well. I have a deep passion for technology and problem-solving, leveraging internal tools to address and resolve issues effectively. My strengths lie in communication and technological proficiency. In my current role, I work extensively with programs such as Salesforce, Excel, Maestro, and Grid Space to identify and implement best practices. I am eager to further expand my experience and expertise in this field.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Square
12.2021 - Current
- Auditing, Coaching/Facilitation, Excel (Advanced Functions + Pivot Tables with large data-sets), Python Basics, PowerPoint, - Communication strategy and improvement, Facilitation
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to improve workflows.
Customer Success Representative
Square
08.2019 - 02.2020
- Salesforce Knowledge, Upselling, Telecommunication
Home Furnishing Consultant
American Signature Furniture
07.2019 - 08.2019
- Sales, Be a trusted guide for clients, Help with furnishing and staging needs, Communicate between Customer service and Delivery departments, Follow up with customers via telephone, Utilize promotional material
Radio DJ
WKNC 88.1 FM HD-1
01.2017 - 07.2019
- Operate control consoles, Prepare and deliver news, sports, and/or weather reports, Announce musical selections, station breaks, commercials, or public service information, Make promotional appearances at public or private events, Locate guests to appear on talk or interview shows, Record commercials for later broadcast
Cashier
Whole Foods Market
11.2018 - 06.2019
- Maintain confidentiality of customers' transactions and establishing new computer accounts (Prime), Perform removal and rotation of cash inventories as necessary, Aid in the training and orientation of new cashiers, Help assist customers throughout their shopping experience
Dining Supervisor
University Towers
01.2017 - 01.2018
- Wipe tables or seats with dampened cloths or replace dirty tablecloths, Set tables with clean linens, condiments, or other supplies, Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning, Clean up spilled food or drink or broken dishes and remove empty bottles and trash, Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service, Fill beverage or ice dispensers, Locate items requested by customers, Run cash registers
Artist Marketing
Marketing for music Artist- TIGO B
06.2017 - 11.2017
- Interpret or modify music, applying knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest, Seek out and learn new music that is suitable for live performance and/or recording, Collaborate with a manager or agent who handles administrative details, finds work, and negotiates contracts, Compose songs and/or create vocal arrangements
Driver/ Customer Associate
Enterprise Rent-A-Car
04.2014 - 07.2016
Warehouse Associate
PT XLC Warehouse
01.2014 - 02.2014
Contract/Prepaid Customer Service Rep
Conduit Global - 3rd party of Verizon Wireless
01.2012 - 12.2013
Education
Master's in Business Administration - Human Resources + Data Analytics Concentration
Clayton State University
Atlanta, GA05.2024
Bachelor of Arts - Communication Studies
North Carolina State University
Raleigh, NC07.2019
Skills
- Communication/ Telecommunication Experience
- Sales and Marketing
- Auditing Reporting - Maestro, Salesforce, and Grid space
- Data-Driven Excel Knowledge
- Python (Basics)
- Statistics
- Meeting Facilitation
- Supervisor (in sales)
- Microsoft Office
Timeline
Quality Assurance Specialist
Square
12.2021 - Current
Customer Success Representative
Square
08.2019 - 02.2020
Home Furnishing Consultant
American Signature Furniture
07.2019 - 08.2019
Cashier
Whole Foods Market
11.2018 - 06.2019
Artist Marketing
Marketing for music Artist- TIGO B
06.2017 - 11.2017
Radio DJ
WKNC 88.1 FM HD-1
01.2017 - 07.2019
Dining Supervisor
University Towers
01.2017 - 01.2018
Driver/ Customer Associate
Enterprise Rent-A-Car
04.2014 - 07.2016
Warehouse Associate
PT XLC Warehouse
01.2014 - 02.2014
Contract/Prepaid Customer Service Rep
Conduit Global - 3rd party of Verizon Wireless
01.2012 - 12.2013
Master's in Business Administration - Human Resources + Data Analytics Concentration
Clayton State University
Bachelor of Arts - Communication Studies
North Carolina State University