Akinwumi Busari
Atlanta,GA
Summary
Certified Salesforce Business Analyst with over 5 years of experience in digital transformation, project management, software/system development lifecycle (SDLC), business process improvement, and product management. Skilled in requirements elicitation, analysis, troubleshooting, and problem-solving. Proficient in Salesforce administration and configuration, user acceptance testing, process mapping, and data management. Strong stakeholder engagement and team management skills. Proven ability in achieving business goals and objectives on time and within scope using either Waterfall or Agile Scrum methodology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst/Scrum Master
Manifest and Company Inc
Waterloo, ON
11.2019 - Current
- Facilitated and led group discussions to elicit business requirements from stakeholders in Joint Application Development (JAD) sessions.
- Analyzed and modeled business requirement using techniques such as use cases, prototypes, process maps, user stories etc.
- Proficiency in administrative tasks like creating roles, profiles, users, email services, Page Layouts, Workflow Alerts, Actions and Approval Processes.
- Configuration of user security permission in compliance with organizational needs such as security model, managing Profiles, Permission sets, Field Level Security and implemented sharing settings using roles, public group, org-wide default, role hierarchy and sharing rules.
- Worked with Subject Matter Experts (SME) from cross-functional technology team to ensure requirements are maintained and refined throughout development lifecycle.
- Collaborated with the Salesforce Product Owner to develop strategies for managing administrative, development and change management activities.
- Elicited requirements with user stories, translated stories into use cases and Unified Modeling Language (UML) diagrams, process flows and data flow diagrams with MS Visio.
- Knowledge of the organizational structure, business processes and culture to help build relationships with key groups.
- Created wireframes and mock-ups for digital product design.
- Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and giving software demos to key stakeholders.
- Led the implementation of the change management of the solution to ensure that user adoption is seamless into the solution.
Salesforce Business Analyst
Newrest ATL
Atlanta, GA
01.2021 - 10.2021
- Responsible for analyzing and documenting business requirements, business workflow developing, file mapping, functional design and technical specification and working with business partners/stakeholders to determine details and priority of requirements.
- Responsible for creating, managing, and delivering of required documents for application.
- Serve as liaison between customers and team developers to overcome applications issues and maintain established business relationships.
- Work with end users and management to document, design, test and deploy complex processes.
- Prepare training material and provide in person training, and training via web conferencing.
- Monitor new Salesforce released features and functionality to provide recommendations for process.
- Conduct business and needs analysis by working with end users to identify system, operational requirements.
- Prioritize and manage project vision and initiatives in accordance with the requirements of business needs.
- Collaborate with Business Sponsor to define project scope and timelines associated with completion of software applications project.
- Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs.
- Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
- Define and implement improvements to business process and ad-hoc projects in the face of ever-changing marketplace and consumers.
- Large scale digital transformation project into salesforce cloud
- Data migration into the salesforce org using tools such as data import wizard, data loader etc.
- Build custom reports and dashboards to provide business intelligence for management team.
- Perform user & administration training sessions for clients to utilize Salesforce org.
- Experience in creating profiles, email templates, page layouts, validation rules, workflows, workflow actions and approval process.
- Create users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users.
- Experience in working with clients to map out their existing business processes and providing system-based solutions that increase efficiency and reduce operating costs.
Business Process Analyst
Keruisi Baode Tech & Trade LTD
Beijing, China
01.2018 - 12.2020
- Reviewed trade areas and identified new market opportunities and grew branch revenue.
- Assisted with budget reports, forecasts, ensured plans were according to fiscal needs, assisted in the preparation and analysis of budgets.
- Addressed customers issues and concerns promptly.
- Assisted in preparing operational reports for the branch.
- Utilized my knowledge of finance, technological tools, software and understanding of financial markets to construct personalized financial plans that help clients aim to achieve their financial goals.
- Adapted my knowledge to provide valuable recommendations to clients to ensure they understand how their monies are being managed.
- Flexibly built clientele via delivering a legendary, flawless, courteous service and ensuring clients receive excellent customer experience thereby ensuring customer loyalty and life cycle optimization.
- Monitored client portfolio to ensure they meet their progress and target requirements.
Project Manager
Research & Marketing Services LTD
Lagos, Lagos
08.2021 - 11.2023
- Identified areas requiring improvement and developed new methodologies to meet milestones.
- Collaborated with management to prepare project budgets and schedules.
- Organized and facilitated meetings, conferences and other events associated with research activities.
- Communicated with key stakeholders to determine project requirements and objectives.
- Created project status presentations for delivery to customers or project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Education
Bachelor of Science - International Economics & Trade
Bohai University
Skills
- Requirements elicitation and analysis
- Gap analysis
- Troubleshooting and Problem-Solving Skills
- User Acceptance Testing (UAT)
- Process Mapping
- Data Management
- Customer Relationship Management (CRM)
- Stakeholder engagement
- User management
- Documentation
- Interpersonal and Team Management skills
SOFTWARE
- Salesforce (Sales Cloud, Service Cloud, Lightning Experience),
- Office 365 (Word, Excel, PowerPoint etc),
- MS Project, SharePoint, Teams, Visio, Azure DevOps, Jira, Confluence, Trello, Figma, Lucid chart, SQL, Power BI, Tableau, SAP ERP, Mural and Miro.
Certification
- Salesforce Certified Administrator, SCA (ADM201)
- Salesforce Service Cloud Consultant Certification
- Salesforce Certified Platform App Builder
- Salesforce Certified Associate
- Certified Scrum Master, CSM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
Research & Marketing Services LTD
08.2021 - 11.2023
Salesforce Business Analyst
Newrest ATL
01.2021 - 10.2021
Salesforce Business Analyst/Scrum Master
Manifest and Company Inc
11.2019 - Current
Business Process Analyst
Keruisi Baode Tech & Trade LTD
01.2018 - 12.2020
Bachelor of Science - International Economics & Trade
Bohai University
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