Akinya Sholaja
Philadelphia,PA
Summary
I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Exited to work and expand my knowledge and career
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
Paradise Park
Lee's Summit, MO
02.2017 - 08.2019
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Prepared and set up new employee orientations.
- Conducted employment verification and background investigation to facilitate hiring process.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
Customer Service Representative
CVS HEALTH CORPORATION
Lee's Summit, MO
04.2020 - 03.2021
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls, providing frontline customer service and assistance
- Assisted customers with making payments or establishing payment plans.
- Demonstrated excellent communication skills in resolving customer complaints.
Inventory Specialist
Walmart
Harris, MO
07.2021 - 04.2022
- Performed scheduled inventory counts and supply audits.
- Entered information into system to update status reports.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Inspected incoming materials for damage.
Specimen Technician
Quest Diagnostics
Lenexa, KS
06.2022 - 03.2023
- Interpreted test results and determined need for retesting.
- Identified opportunities for process and efficiency improvements.
- Discussed and Resolved issues with co workers about specimen
Life Insurance Agent
Self-employeed
Philadelphia, PA
07.2023 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Answered customer inquiries regarding products, services, billing and technical issues.
Education
Some College (No Degree) -
Harris Stowe University
St Louis, MOSkills
- Attention to Detail
- Overseeing Daily Activities
- Teamwork and Collaboration
- Issue Resolution
- Full Safety Compliance
- CPR Certified
- Calm Under Pressure
- Basic accounting
- Presentation Creation
- Customer Service
- Decision-Making
- Strategic Planning
- Scheduling
- Mail handling
Timeline
Life Insurance Agent
Self-employeed
07.2023 - Current
Specimen Technician
Quest Diagnostics
06.2022 - 03.2023
Inventory Specialist
Walmart
07.2021 - 04.2022
Customer Service Representative
CVS HEALTH CORPORATION
04.2020 - 03.2021
Human Resources Assistant
Paradise Park
02.2017 - 08.2019
Some College (No Degree) -
Harris Stowe University
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