Akira Baker
Human Resources
Little Rock,AR
Summary
Experienced Senior Human Resources Specialist with two decades of unwavering commitment to corporate HR functions. Possesses outstanding multitasking abilities and a keen eye for detail. Proficient in conflict resolution and fostering collaboration among diverse departments to cultivate a harmonious and productive work environment. Demonstrates mastery in employee recruitment, training, payroll administration, and personnel management. Skilled in establishing and nurturing constructive relationships with both employees and leadership. Exhibits robust organizational capabilities and an unswerving dedication to upholding pertinent legal and regulatory standards.
Overview
17
17
years of professional experience
Work History
Sr Human Resource Specialist
Philander Smith College
Little Rock , AR
08.2022 - Current
- Monitored employee performances and performed reviews.
- Trained new employees on company and communication standards.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Oversaw and managed hiring process and assisted human resources.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
Human Resources Executive
Centers for Youth and Families
Little Rock, AR
11.2020 - 08.2022
- Maintained human resources regulatory compliance with local, state and federal laws.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed and coordinated employee training programs to improve productivity and performance.
Human Resource Assistant/ HR Division Clerk
Riceland Foods Inc.
Stuttgart, AR
10.2017 - 11.2020
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed employee termination paperwork at direction of supervisory staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Compiled employee records from individual departments to maintain central files.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Reviewed time records for 300 employees to verify accuracy of information.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Assistant Safety And Sanitation Inspector
Riceland Foods Soy Division
Stuttgart, AR
05.2016 - 10.2017
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Assessed safety and compliance concerns through diligent buildings, rooms and equipment inspections.
- Investigated complaints to remedy buildings, equipment and safety issues.
- Performed inspections of vehicles, containers and equipment to check for compliance, safety, tampering and evidence of illegal activities.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Set policies governing inspecting, testing and compliance operations.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Led audit and inspection schedules for staff and contractors, meeting strict deadlines.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Trained other workers in inspection and testing procedures.
- Updated quality control records and reports.
- Investigated customer complaints to take necessary corrective actions.
- Recorded inspection and test results on data sheets.
Front Office Manager
Suddenlink
Stuttgart, AR
08.2014 - 05.2016
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Team Lead
Comcast Xfinity
Memphis, TN
05.2007 - 04.2014
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA2000
Skills
- Benefits and compensation management
- Company organization
- Personnel recruitment
- Equal opportunities facilitation
- Succession planning
- Workforce improvements
- Payroll coordination
- Microsoft Office proficiency
- Recordkeeping
- File and records management
- Labor relations
- Training and mentoring
- Talent management
- Team Building
- Payroll management
- Employee relations
- Employee performance reviews
- G-Suite
- Data Entry
- Policies and procedures
- Active Listening
- Self-Motivated
- Negotiation
- Decision-Making
- Key Performance Indicators
Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Timeline
Sr Human Resource Specialist
Philander Smith College
08.2022 - Current
Human Resources Executive
Centers for Youth and Families
11.2020 - 08.2022
Human Resource Assistant/ HR Division Clerk
Riceland Foods Inc.
10.2017 - 11.2020
Assistant Safety And Sanitation Inspector
Riceland Foods Soy Division
05.2016 - 10.2017
Front Office Manager
Suddenlink
08.2014 - 05.2016
Team Lead
Comcast Xfinity
05.2007 - 04.2014
Bachelor of Science - Psychology
Liberty University
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