Microsoft office
Akira Barnwell
Engagement Agent
Queens,NY
Summary
Accomplished Agent possessing exceptional management and people skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Engagement Agent
EHE Health
New York, NY
10.2021 - Current
- Place and receive phone calls to and from EHE’s potential and existing patients
- Answer phone calls, emails and iChat
- Effectively resolve patient inquiries in a considerate, accurate and timely manner
- Compose thoughtful, personalized responses for a variety of patient requests
- Provide superior customer service to all EHE patients
- Use a consultative sales approach to achieve shared decision making with potential EHE patients
- Use critical thinking skills to answer and solve patient inquiries and problems, always looking to achieve one call resolutions
Associate
CB2
New York, NY
05.2019 - Current
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Educated new hires on company policies and procedures by designing and developing training program.
- Maximized customer interactions by promptly identifying needs and wants.
- Provided quotes to customers for purchase of products.
Barista
COFFEED
Queens, NY
05.2015 - 04.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated coworkers and customers about new products.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Financial Analyst Intern
COFFEED
Queens, NY
06.2017 - 09.2017
- Assisted with account reviews and preparation for account reviews.
- Maintained database by verifying information and recording new information when needed.
- Participated in conference calls and meetings and interacted with key leaders.
- Monitored daily revenue, risk and working capital movements.
Education
Bachelor of Arts - Economics With Concentration in Finance
St. Francis College
Brooklyn, NY 09.2014 - 12.2019
Skills
Organizational skills
Problem-solving skills
Customer complaint resolution
Internet savvy
Call management
Additional Information
Relevant coursework: Elementary Accounting, Finance, Macroeconomics, Microeconomics, Personal Finance, Statistical Economics and Investment Analysis
Software
TurboTax
Outlook
Timeline
Engagement Agent
EHE Health
10.2021 - Current
Associate
CB2
05.2019 - Current
Financial Analyst Intern
COFFEED
06.2017 - 09.2017
Barista
COFFEED
05.2015 - 04.2019
Bachelor of Arts - Economics With Concentration in Finance
St. Francis College
09.2014 - 12.2019