Jasmin Rodriguez

Selected Achievements

• Ranked #1 in overall KPI Performance 9+ plus years including post-promotion promotion performance, in a high volume, regulated healthcare environment.
• Sustained top performance across conversion rate, bookings per hour, completion rate efficiency, and client engagement metrics while maintaining quality and compliance standards.

Key Skills

Client Relationship & Connecting with Account Managers - Client Engagement & Retention- Maintaining KPIs to meet goal & overall Performance. One on One Coaching- Cross Functional Collaboration- CRM Workflow- HIPAA Regulations,Professional Written Communication.

Utilized Salesforce for managing customer interactions and data

Connect with Patients via SMS Chat, Salesforce, Talk Desk, EPMS- (Scheduling System), Microsoft Word, Excel.

Ranked #1 Customer Service

Delivered excellent customer service through inbound and outbound calls, consistently meeting minimum performance targets.

Connecting with facilities both in Network and Nonnetwork. Account Management- connecting with Account Managers.

Maintained accurate records of customer interactions and processed accounts, ensuring compliance and efficient documentation.

Responded promptly to customer inquiries and complaints, enhancing customer satisfaction through professional communication.

Applied sales techniques to effectively engage customers and drive purchases.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection and inquiries.
• Helped customers find specific products, answered questions, and offered product advice.
• Resolved customer complaints promptly to ensure satisfaction and loyalty.
• Maintained visually appealing merchandise displays to attract customer attention.
• Collaborated with team members to meet sales goals.
• Managed inventory levels and organized stockroom efficiently.
• Trained new associates on store procedures and customer service standards.