Akira Daniel
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets. Attentive with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Service Consultant
Epos Now LLC
Orlando, FL
07.2022 - Current
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
AT&T Mobility
Orlando, FL
02.2020 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Server
Uno Pizzeria & Grill
Orlando, FL
04.2017 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Hostess
Red Lobster
Orlando, FL
08.2015 - 04.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Custodial Worker
SeaWorld Parks & Resorts
Orlando, FL
07.2013 - 11.2016
- Collected trash and emptied receptacles and recycling containers.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Cleaned equipment and machinery to maintain in optimum working condition.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05.2014
Skills
- Delivery Monitoring
- Inventory Tracking
- Inbound Call Management
- Customer Acquisition
- Product Knowledge
- Call Management
- Prioritization
- Customer Service
- Strategic Sales Knowledge
- Critical Thinking
- Service Upselling
- Reading Comprehension
- Call Center Operations
- Product and Service Solutions
Hobbies
On my days off i love to listen to some music, my favorite artists consist of Phil Collins and Elton John..
I am also a big fan of disney music
I am a plant mom and a fish mom
Soon i plan on getting 3 cats and 1 dog as a companion
I also enjoy watching anime as my favorite shows consist of Attack on titan Aot, Bleach, and Demon Slayer
Timeline
Customer Service Consultant
Epos Now LLC
07.2022 - Current
Customer Service Representative
AT&T Mobility
02.2020 - 05.2022
Server
Uno Pizzeria & Grill
04.2017 - 06.2019
Hostess
Red Lobster
08.2015 - 04.2018
Custodial Worker
SeaWorld Parks & Resorts
07.2013 - 11.2016
High School Diploma -
Oak Ridge High School