A'Kira Dennis
Richardson,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Dispatch Agent
Coach-Net
07.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
Safelite Solutions
04.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisting insurance customers with processing glass claims and directing them to different departments to assist with fixing their vehicles.
Sales Representative
Ruffalo Noel Levitz
01.2017 - 04.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Assisted potential students in completing surveys to send out additional information about schools.
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, email and in person with prospective customers.
Customer Service Representative
WS Live
02.2016 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped clients set up alerts for social security numbers and card information to prevent fraud
Education
High School Diploma -
Hempstead High School
Dubuque, IA06.2016
Skills
- Contract Development and Management
- Sales and Marketing
- Project Management
- Brand Management
- Team Leadership
- Staff Management
- Customer Relationship Management
- Coaching and Mentoring
- Complex Problem-Solving
- Time Management
- Productivity Performance
- Employee Training
- Cross-Functional Team Management
- Managing Routines
- Budgeting and Cost Control
- Job Assignments
- Account Management and Updating
- Managing Files and Records
Timeline
Dispatch Agent
Coach-Net
07.2019 - Current
Customer Service Representative
Safelite Solutions
04.2017 - 01.2019
Sales Representative
Ruffalo Noel Levitz
01.2017 - 04.2018
Customer Service Representative
WS Live
02.2016 - 08.2016
High School Diploma -
Hempstead High School
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