Jonathan Wilson
Anchorage,AK
Summary
Hardworking Dispatcher with proven success in improving operations and solving problems. A strong understanding of weather data and how to interpret it. Adept at delivering exceptional customer service with knack for working with others. Good multitasking skills with an understanding of GPS tracking software. Strategic and committed to keeping safety as highest priority.
Overview
9
9
years of professional experience
Work History
Dispatch Agent
Grant Aviation
10.2019 - Current
- Directed dispatching, routing, and tracking of up too 30 aircraft.
- Maintained professional relationship with shippers, receivers and pilots to increase trust, reliability and rapport.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
CSA
Grant Aviation
10.2015 - 10.2019
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Gained familiarity with company products to answer customer questions and make recommendations.
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
- Connected with customers by listening to concerns and answering questions.
Ramp Agent
Grant Aviation
10.2014 - 10.2015
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 16 daily flights.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Education
High School Diploma -
Aniak High School
Aniak, AK05.2012
Skills
- Work Order Management
- Dispatch Coordination
- Service Coordination
- Data Entry
- Schedule Management
- Customer Relations
- Prioritizing calls
- Communication Equipment Operation
Timeline
Dispatch Agent
Grant Aviation
10.2019 - Current
CSA
Grant Aviation
10.2015 - 10.2019
Ramp Agent
Grant Aviation
10.2014 - 10.2015
High School Diploma -
Aniak High School
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