Joshua Konig
Bethel,AK
Summary
Accomplished aviation professional with extensive experience at Grant Aviation, adept in ramp service and problem-solving. Excelled in enhancing on-time performance and safety through effective team leadership and meticulous attention to aviation regulations. Demonstrated proficiency in aircraft marshalling and exceptional customer service, contributing to operational excellence and passenger satisfaction.
Overview
3
3
years of professional experience
Work History
Ramp Service Agent Lead
Grant Aviation
03.2024 - Current
- Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
Ramp Agent
Grant Aviation
12.2023 - 03.2024
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Operated equipment while observing standard safety procedures.
Dispatch Supervisor
Yute Commuter Service
06.2023 - 12.2023
- Directed dispatching, routing, and tracking of Number flights going .
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
Dispatcher
Yute Commuter Service
12.2022 - 12.2023
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Assistant Manager
Yute Commuter Service
01.2023 - 06.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Dispatcher
Grant Aviation
11.2022 - 11.2022
- Directed dispatching, routing, and tracking of Number flights
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Ramp Agent
Grant Aviation
10.2022 - 11.2022
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Operated equipment while observing standard safety procedures.
Ramp Agent
Yute Commuter Service
11.2021 - 12.2021
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Checked cargo and baggage for security to meet TSA regulations.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Deiced aircraft before takeoff for safety during inclement weather.
Education
12 Grade -
Bethel Regional High School
Bethel, AK05.2020
Skills
- Ramp service
- Aircraft marshalling
- Loading and unloading
- Heavy lifting
- Crew assistance
- Passenger assistance
- Weight/balance loading
- Baggage handling
- Hazardous materials handling
- Load planning
- Cargo loading
- Aircraft greeting
- Weather monitoring
- Aviation regulations
- Flight scheduling
- Deicing of aircraft
- Ground equipment operation
- Deicing procedures
- Customer service
- Problem-solving
- Dependable and responsible
- Team leadership
- Ramp security
- Heavy equipment operation
- Ground support services
- Flexible schedule
- Ramp checklist completion
- Live cargo handling
- Baggage management
- Workload management
- Inventory management
- Vehicle operation
- Equipment inspection
- New agent training
Timeline
Ramp Service Agent Lead
Grant Aviation
03.2024 - Current
Ramp Agent
Grant Aviation
12.2023 - 03.2024
Dispatch Supervisor
Yute Commuter Service
06.2023 - 12.2023
Assistant Manager
Yute Commuter Service
01.2023 - 06.2023
Dispatcher
Yute Commuter Service
12.2022 - 12.2023
Dispatcher
Grant Aviation
11.2022 - 11.2022
Ramp Agent
Grant Aviation
10.2022 - 11.2022
Ramp Agent
Yute Commuter Service
11.2021 - 12.2021
12 Grade -
Bethel Regional High School
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