Horace Chaney
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at United Airlines as a Lead Ramp Service Agent. Proven expertise in team coordination and workflow improvement, enhancing efficiency during peak travel periods. Strong communication skills and adaptability ensure exceptional service delivery and effective problem resolution in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Lead Ramp Service Agent
United Airlines
Houston, TX
11.2021 - Current
- Coordinated team activities to optimize baggage handling processes and improve efficiency.
- Trained new staff on equipment usage, safety procedures, and operational best practices.
- Implemented workflow improvements, enhancing service delivery during peak travel periods.
Adult Sports
City Of Houston Parks And Recreation
Houston, TX
06.1997 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Kinesiology
University of Houston
Houston, TX07.1989
Associate of Science - Health And Physical Fitness
Garden City Community College
Garden City, KS05.1987
Skills
- Baggage handling
- Team coordination
- Staff training
- Workflow improvement
- Safety compliance
- Equipment operation
- Process optimization
- Communication skills
- Time management
- Problem resolution
- Customer service
- Performance monitoring
- Conflict resolution
- Adaptability to change
- Relationship building
- Aircraft marshalling
- Airside operations
- Ramp safety procedures
- Problem-solving
- Ramp service
- Dependable and responsible
- Aircraft tug operation
- Loading and unloading
- Marshaling aircraft
- Team leadership
- Safety procedures compliance
- Heavy lifting
- Pushback and towing
- Live cargo handling
- Baggage management
- Cargo equipment operation
- Cargo handling
- FAA regulations
- Weight and balance determination
- Security awareness
- Aircraft greeting
- Baggage service collaboration
Accomplishments
Named to United 100, which was a great honor. That nomination is for outstanding leadership.
Timeline
Lead Ramp Service Agent
United Airlines
11.2021 - Current
Adult Sports
City Of Houston Parks And Recreation
06.1997 - 12.2020
Kinesiology
University of Houston
Associate of Science - Health And Physical Fitness
Garden City Community College