Mark Lewis
Summary
Charismatic leader with over 13 years of management, creative problem solving, and customer resolution experience. Goal oriented outside-of-the-box thinker with a deep well of warehouse and logistics experience. Resourceful and versatile in responding to changing industry demands. Ready to showcase talents and be a part of a winning team, in a positive environment.
Overview
24
24
years of professional experience
Work History
Lead Ramp Service Agent
GAT Ground Services
04.2022 - Current
- Enhanced ramp safety by implementing strict protocols and training sessions for team members.
- Streamlined baggage handling processes, resulting in improved efficiency and reduced delays.
- Maintained a high level of customer satisfaction through prompt and professional service.
- Mentored junior staff members, enhancing their skills and contributing to overall team success.
- Managed scheduling and assignments for the ramp service team, optimizing resource allocation during peak times.
- Oversaw maintenance activities on ground equipment, ensuring compliance with regulatory standards and minimizing downtime.
Sales Associate
Adidas Of America AG
09.2020 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Zone Manager
Omaha World-Herald
05.2017 - 05.2020
- Enhanced efficiency by streamlining warehouse processes and implementing new inventory management systems.
- Increased employee productivity through regular performance evaluations, coaching, and staff development opportunities.
- Optimized zone layouts for maximum space utilization and minimized handling times.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
Regional Manager/ Circulation Manager
Omaha World-Herald
05.2013 - 09.2017
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Managed 3 Distribution Centers and their Regional Managers; including all product flowing through their centers.
Distribution/ Warehouse Manager
Omaha World-Herald
04.2007 - 03.2013
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Supervised, and recruited 16 Contract Haulers to move our product throughout the city; into the hands of newspaper carriers.
- Managed the warehouse, all part-time staff, and all aspects of product moving through the distribution center
Regional Trainer
Omaha World-Herald
05.2004 - 04.2007
- Enhanced trainee retention by developing and implementing engaging regional training modules.
- Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
- Streamlined training processes for increased efficiency by collaborating with management to identify areas of improvement.
- Facilitated regional training events, resulting in improved team performance and collaboration across departments.
- Delivered high-quality training sessions, ensuring all participants acquired necessary skills and knowledge for their roles.
District Supervisor
Omaha World-Herald
09.2000 - 05.2004
- Improved district performance by implementing strategic plans and monitoring progress.
- Streamlined operational processes for increased efficiency within the district.
- Supervised a independent contractor carrier force to ensure delivery of the newspaper to every customer within assigned district.
- Awarded and terminated carrier contracts
Education
No Degree - General Studies
Metropolitan Community College
Omaha, NE05.2029
High School Diploma -
Omaha Northwest Highschool
Omaha, NE05.1994
Skills
- All basic warehouse duties
- Incident Reporting
- Lean principles
- Baggage handling
- Employee Relations
- Problem-Solving
- Team Leadership
- Heavy Lifting
- Customer Service
- Freight Handling
- Loading and unloading
- Visual Inspection
- Material Handling
- Logistics Management
- Willing to Learn
- Problem-solving abilities
- Professionalism
- Self Motivation
- Warehouse environment safety
Additional Information
I also worked for R+L Carriers Logistics fro 2 years as a forklift operator, loading and unloading tractor trailers overnight.
Timeline
Lead Ramp Service Agent
GAT Ground Services
04.2022 - Current
Sales Associate
Adidas Of America AG
09.2020 - Current
Zone Manager
Omaha World-Herald
05.2017 - 05.2020
Regional Manager/ Circulation Manager
Omaha World-Herald
05.2013 - 09.2017
Distribution/ Warehouse Manager
Omaha World-Herald
04.2007 - 03.2013
Regional Trainer
Omaha World-Herald
05.2004 - 04.2007
District Supervisor
Omaha World-Herald
09.2000 - 05.2004
No Degree - General Studies
Metropolitan Community College
High School Diploma -
Omaha Northwest Highschool
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