Osbaldo Hernandez-Cortes
Durham,NC
Summary
Motivated and technically skilled IT professional with CompTIA A+ certification and nearing completion of an Associate Degree in Network Management. Strong foundation in desktop and mobile device support, basic networking, and system troubleshooting. Experienced with Windows operating systems, user account management, and help desk ticketing tools. Committed to providing responsive and effective technical support while growing into more advanced networking and IT infrastructure roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Ramp Service Agent
Trego Dugan Aviation
06.2024 - Current
- Conducted regular audits of ramp processes, identifying inefficiencies and implementing corrective actions as needed.
- Mentored junior staff members, enhancing their skills and contributing to overall team success.
- Coordinated ground crew activities to complete objectives on schedule.
Track Vehicle Mechanic
US Army Reserve
07.2020 - Current
- Conducted thorough diagnostic tests to enhance vehicle performance and identify mechanical issues.
- Executed complex repair tasks on track vehicles, boosting operational efficiency and minimizing maintenance costs.
- Achieved five years of service in Army Reserves, maintaining specialist rank.
- Completed four years of drilling with one nine-month deployment to Middle East.
Bindery Operator
Zebra Print Solutions
02.2024 - 04.2024
- Used cutting and trimming machines to trim edges of books to appropriate size.
- Used large-volume hand machine punch and staplers to punch holes into paper sheets.
- Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
Warehouse Associate
Party Tables
11.2021 - 05.2022
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
Network Management - Information Technology
Wake Technical Community College
Raleigh, NC12-2025
Skills
- Coaching and mentoring
- Employee relations
- Trouble shooting end users devices
- Time management
- Flexible and adaptable
- Troubleshooting hardware components (RAM, HDD/SSD, PSU, etc)
- Installing and configuring Windows, macOS, Linux, Android, and iOS
- Command-line tools (eg, ipconfig, ping, netstat)
- Basic network configuration (IP addressing, DNS, DHCP)
- Understanding of common network devices (routers, switches, access points)
- Awareness of malware, phishing, and other common threats
- Professional communication and customer service
Certification
CompTIA A+
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Ramp Service Agent
Trego Dugan Aviation
06.2024 - Current
Bindery Operator
Zebra Print Solutions
02.2024 - 04.2024
Warehouse Associate
Party Tables
11.2021 - 05.2022
Track Vehicle Mechanic
US Army Reserve
07.2020 - Current
Network Management - Information Technology
Wake Technical Community College
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