Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KD Tolbert

Jacksonville

Summary

Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role.

Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Lead Ramp Service Agent

Air Ground Logistics
04.2023 - Current
  • Loading and unloading: Ramp agents load and unload baggage, cargo, and mail onto and off of aircraft. They may also pack items into dollies or carts
  • Marshalling: Ramp agents guide aircraft that are arriving or departing the ramp area.
  • Inspecting: Ramp agents inspect cargo and report any damage.
  • Maintaining safety: Ramp agents maintain safe working conditions for themselves and others. They also respect airline security policies and airport authorities' rules.

Ramp Supervisor

United Airlines
04.2022 - Current
  • Responsible for maintaining the safety and security of the ramp at all times
  • Monitor customer safety during boarding and deplaning, assist customers, marshal aircraft, transfer cargo, observe safe ground-handling procedures, and comply with safety procedures.
  • Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
  • Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
  • Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
  • Spearheaded incident investigations to identify root causes and implement corrective actions that prevent future occurrences.
  • Maintain accurate records of all ramp activities for reporting purposes.
  • Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
  • Maintained documentation, completed shift paperwork, and submitted information for team payroll.
  • Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
  • Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
  • Evaluated performance, set schedules and coached ramp agents on work areas.

Ramp Supervisor

JetBlue
09.2023 - 05.2024
  • Guiding aircraft to and from gates, parking aircraft, loading and unloading cargo, providing special handling of baggage, performing cabin maintenance, and complying with security requirements.
  • Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
  • Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
  • Maintained documentation, completed shift paperwork, and submitted information for team payroll.
  • Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
  • Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
  • Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.

Education

High School Diploma -

Terry Parker High School
Jacksonville, FL
05.2011

Skills

Aircraft Marshalling

Ground Support Equipment Operation

Airport Security Regulations

Baggage handling

Coaching and Mentoring

First Aid Training

Employee Relations

Hazardous Materials Handling

Incident Reporting

Load Planning

Weather Monitoring

Lean principles

Airfield Inspections

Airside Operations

Passenger Boarding Bridge Operation

Flight scheduling coordination

Customer Service

Problem-Solving

Ramp service

Safety Procedures

Pushback and towing

Baggage tag checks

Ground Support Services

Flexible Schedule

Passenger Assistance

Ramp Checklist Completion

Weight/balance loading

Hazardous Materials

Vehicle operation

Security awareness

Certification

  • Driver's License, Present
  • Aircraft Pushback & Tow, Present

Timeline

Ramp Supervisor

JetBlue
09.2023 - 05.2024

Lead Ramp Service Agent

Air Ground Logistics
04.2023 - Current

Ramp Supervisor

United Airlines
04.2022 - Current

High School Diploma -

Terry Parker High School

Similar Profiles

CREATE PROFILE
KD Tolbert