Maria Gallardo

• Maintained accurate inventory of all ground handling equipment.
• Inspected cargo holds prior to loading and unloading for any foreign objects or debris that may cause damage during flight.
• Monitored the condition of ground support vehicles including brakes, tires, engines.

• Delegate task between ramp agents prior plane landing and departure.

• To be a contact point between ramp agents and operation agents

• Ensured compliance with all local, state, federal regulations and airline policies for ramp operations.
• Assisted in directing ground support equipment operators while they maneuver aircraft within limited areas on the airfield or ramps.
• Communicated effectively with customers regarding their luggage inquiries and needs.
• Organized paperwork including load sheets, flight plans and manifest documents for each flight.
• Conducted daily safety inspections of ground service equipment.
• Maintained communication between flight crew members and ground personnel regarding weight and balance information for each flight.
• Supervised the proper labeling and documentation of hazardous materials shipments.
• Worked closely with management team to ensure operational objectives were met.
• Verified accuracy of manifests against actual cargo loads being loaded onto aircrafts.
• Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
• Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.

• Prepared bulk shipments using shrink-wrapping machine.
• Ensured that all parcels were packed properly before shipping out of facility.
• Provided customer service by answering questions about mailing services offered.
• Adhered strictly to postal regulations regarding package size, weight limits.
• Utilized handheld scanners to track deliveries and update inventory levels.
• Labeled containers with proper destination addresses for efficient distribution.
• Processed large volumes of paperwork including invoices and manifests.
• Sorted incoming mail for delivery to the appropriate departments or individuals.
• Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.