Open To Work
Sonya Nugent
Rochester Hills,MI
Summary
Dynamic Lead Ramp Service Agent with proven expertise at McGee Air Services, enhancing ramp safety and operational efficiency. Skilled in aircraft marshalling and team leadership, I implemented process improvements that reduced vehicle wait times and mentored junior staff, fostering a culture of accountability and exceptional customer service.
Overview
18
18
years of professional experience
Work History
Lead Ramp Service Agent
McGee Air Services
05.2017 - 10.2025
- Supervised ramp operations to ensure timely aircraft turnaround and compliance with safety standards.
- Coordinated team assignments, optimizing workflow to enhance overall service efficiency during peak hours.
- Trained new employees on equipment usage and safety protocols, fostering a culture of safety and accountability.
- Implemented process improvements that reduced vehicle wait times and increased ramp operational effectiveness.
- Enhanced ramp safety by implementing strict protocols and training sessions for team members.
- Maintained a high level of customer satisfaction through prompt and professional service.
- Mentored junior staff members, enhancing their skills and contributing to overall team success.
- Coordinated with airline representatives to ensure timely flight departures and arrivals.
- Connected electrical power unit and hoses to aircraft.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
Lead Ramp Service Agent
Menzies Aviation
02.2008 - 05.2017
- Enhanced ramp safety by implementing strict protocols and training sessions for team members.
- Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
- Maintained a high level of customer satisfaction through prompt and professional service.
- Mentored junior staff members, enhancing their skills and contributing to overall team success.
- Managed scheduling and assignments for the ramp service team, optimizing resource allocation during peak times.
Education
High School Diploma -
Kentwood High-school
Kent, WA06.2001
Skills
- Aircraft marshalling
- Ground support equipment operation
- Airport security regulations
- Baggage handling
- Coaching and mentoring
- Employee relations
- Hazardous materials handling
- Incident reporting
- Load planning
- Ramp safety procedures
- Customer service
- Problem-solving
- Ramp service
- Dependable and responsible
- Aircraft tug operation
- Loading and unloading
- Marshaling aircraft
- Team leadership
- Safety procedures compliance
- Crew assistance
- Heavy lifting
- Ramp security
- Safety procedures
- Baggage tag checks
- Flexible schedule
- Weight/balance loading
- Cargo handling
- Load planning communication
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteTimeline
Lead Ramp Service Agent
McGee Air Services
05.2017 - 10.2025
Lead Ramp Service Agent
Menzies Aviation
02.2008 - 05.2017
High School Diploma -
Kentwood High-school