Arvind Raman
Hayward,CA
Summary
Developed leadership and operational skills in high-pressure airport environment, ready to transition into new field. Gained expertise in logistics coordination and team management, ensuring smooth and efficient operations. Seek to leverage these skills to contribute effectively in new role.
Overview
30
30
years of professional experience
Work History
Lead Ramp Service Agent
United Airlines
09.2023 - Current
- Load and unload Aircraft on time while maintaining high levels of safety awareness among team members at all times.
- Oversaw Aircraft arrival and push back procedure, ensuring compliance with regulatory standards and minimizing delay.
- Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
Executive Branch Manager
Sixt Rent A Car
04.2017 - 07.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Settlement Specialist
Minacs Corporation
10.2016 - 04.2017
- Built strong relationships with Volkswagen and Audi Dealership to setup effective buyback process area so TDI buy back is effective.
- Enhanced client satisfaction by effectively managing settlement transactions and ensuring timely completion.
- Collaborated with internal and external stakeholders to resolve any discrepancies in settlement documents.
- take pictures of the buyback vehicles and scan all documents to file as required by the court settlement.
City Operational Manager
Hertz Car Rental
08.2013 - 06.2016
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
General Manager
Dollar Thrifty Automotive Group
03.1995 - 08.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Assisted in recruiting, hiring and training of team members.
- Interacted with Airport Staff, General Contractor and industry staff during construction of CONRAC at both Airports.
Education
Airframe And Powerplant License
Sierra Acadamy
Oakland, CA04.1993
Skills
- Coaching and mentoring
- Employee relations
- Aircraft marshalling
- Team leadership
- Time management
- Teamwork and collaboration
- Teamwork
Timeline
Lead Ramp Service Agent
United Airlines
09.2023 - Current
Executive Branch Manager
Sixt Rent A Car
04.2017 - 07.2023
Settlement Specialist
Minacs Corporation
10.2016 - 04.2017
City Operational Manager
Hertz Car Rental
08.2013 - 06.2016
General Manager
Dollar Thrifty Automotive Group
03.1995 - 08.2013
Airframe And Powerplant License
Sierra Acadamy