Summary
Overview
Work History
Education
Skills
Timeline
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Furman Fontenot

Houston,TX

Summary

Dynamic and results-driven professional with extensive experience at United Airlines as a Lead Ramp Service Agent. Expert in aircraft marshalling and ramp safety procedures, I successfully streamlined operations, enhancing turnaround efficiency and reducing damage incidents. A dependable leader, I excel in coaching teams and addressing challenges to maintain high service quality.

Overview

28
28
years of professional experience

Work History

Ramp Service Lead Agent

United Airlines
06.1998 - 12.2025
  • Supervised ramp operations and ensured compliance with safety protocols.
  • Streamlined processes to reduce aircraft turnaround times.
  • Guided new hires in understanding equipment handling and safety measures.
  • Utilized effective strategies in baggage management, decreasing incidents of damage.
  • Monitored team performance and provided feedback to enhance service quality.
  • Developed efficient workflows that improved overall ramp productivity.
  • Addressed operational challenges promptly to ensure adherence to schedules.

Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.

  • Ensured adherence to federal regulations governing ramp operations while maintaining high levels of safety awareness among team members at all times.
  • Mentored junior staff members, enhancing their skills and contributing to overall team success.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Oversaw ramp operations to ensure timely aircraft arrivals and departures.
  • Coordinated loading and unloading of baggage, ensuring adherence to safety protocols.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

Education

High School Diploma -

Willowridge High
Missouri City, TX
05.1991

Skills

  • Aircraft marshalling
  • Ground support equipment operation
  • Airport security regulations
  • Baggage handling
  • First aid training
  • Coaching and mentoring
  • Incident reporting
  • Load planning
  • Weather monitoring
  • Ramp safety procedures
  • Aircraft towing
  • Problem-solving
  • Ramp service
  • Dependable and responsible
  • Aircraft tug operation
  • Loading and unloading
  • Marshaling aircraft
  • Team leadership
  • Safety procedures compliance
  • Crew assistance
  • Heavy lifting
  • Ramp security
  • Pushback and towing
  • Safety procedures
  • Baggage tag checks
  • Ground support services
  • Flexible schedule
  • Ramp checklist completion

Timeline

Ramp Service Lead Agent

United Airlines
06.1998 - 12.2025

High School Diploma -

Willowridge High