Akira Johnson
Brooklyn,NY
Summary
Energetic Barista specializing in quality drinks and latte art. Committed to highest level of professionalism and customer enjoyment. Takes orders with smile and accurately makes delicious specialty drinks.
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Overview
2
2
years of professional experience
Work History
Shift Leader
Starbucks
Brooklyn, NY
08.2022 - 12.2024
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Placed orders with suppliers for delivery of products required for daily operations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Supported highest standards of conduct and service to support company reputation.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Scheduled team members for shifts based on business needs and customer demand.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Managed daily workflow and scheduled staff for adequate coverage.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
Education
High School Diploma -
Borough of Manhattan Community College
New York, NYSkills
- Tea expertise
- Up-selling
- Opening and closing duties
- Espresso machine operation
- Time management
- Team leadership
- Team player
- Multitasking and organization
- Cash handling
- Clear communication
- Cleanliness
- Exceptional customer service
Languages
English
Full Professional
Accomplishments
- Received awards of advanced speech and team leadership
Timeline
Shift Leader
Starbucks
08.2022 - 12.2024
High School Diploma -
Borough of Manhattan Community College