Akira Segura Peralta
Spring Hill
Summary
Detail-oriented and bilingual professional with experience in healthcare, customer service, records management, and office support.
Currently pursuing a Nursing degree with a minor in Case Management. Skilled in handling confidential information, client communication, scheduling, and documentation. Known for strong organization, professionalism, and problem-solving abilities.
CORE SKILLS
- Bilingual: English & Spanish
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
UPS
UPS Customer Center
Brooksville
08.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted customers with product inquiries and service-related questions.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed orders and managed returns efficiently to ensure customer satisfaction.
Housekeeper
Springbrook Behavioral Health
Brooksville
05.2022 - Current
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Maintained and organized cleaning supplies stock.
- Returned rooms to occupant-ready status to satisfy future guests.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used cleaning chemicals following proper guidelines.
- Followed safety procedures when handling materials and discarding waste.
Driver
AMAZON DRIVER
Land O' Lakes
10.2023 - 07.2024
- Supported vehicle safety and performance with basic maintenance and repairs to correct issues.
- Managed time and routes to meet customer demands and provide customer satisfaction.
- Worked collaboratively with dispatch personnel to report issues and receive instructions.
- Cleaned and detailed vehicle to promote passenger comfort and satisfaction.
- Demonstrated adaptability and problem-solving skills by navigating and delivering goods in challenging or unfamiliar terrains.
- Represented company reputation with courtesy, quality service and professional appearance.
- Participated in ongoing driver training programs to address potential hazards and improve safety.
- Completed daily vehicle inspections to address cleaning, refueling, and maintenance needs.
- Loaded and unloaded vehicle to safely transport daily deliveries.
- Monitored traffic conditions and construction delays to reduce potential delays.
- Used GPS and map navigation to plan most efficient route.
- Communicated with dispatch in real time to set up and adjust route plans.
- Delivered packages efficiently across diverse routes and locations.
- Communicated with dispatch to confirm delivery schedules and updates.
- Navigated using GPS technology to optimize delivery routes effectively.
- Loaded and unloaded packages safely, ensuring proper handling procedures were followed.
Medical Records Clerk /Patient Care Advocate
Springbrook Behavioral Health
Brooksville
01.2023 - 10.2023
- Collected and documented patient data from paper sources and electronic health record formats.
- Retrieved patients' records for medical staff and refiled correctly after use.
- Delivered forms and patient records to nursing departments before medical appointments.
- Filed records chronologically to expedite end-user retrieval.
- Kept and restricted access to patient records to meet confidentiality standards and requirements.
- Handled patient reception, check-in and check-out during emergencies.
- Verified completed information of release paperwork before issuing medical records to authorized requestors.
- Monitored patients' medical records and ran quality control checks to detect and correct inaccurate information.
- Pulled and queued frequent patient medical records before doctor appointments.
- Addressed patients' and staff's medical information requests using online and offline documentation.
- Archived inactive patient records to satisfy record retention guidelines and protocols.
- Scanned paperwork and converted scans to electronic medical records using scanners and software.
- Covered colleagues' duties during emergencies and staff shortages to address patient influx.
- Supported smooth movement of patients into and out of departments by helping with admissions and discharges.
- Assembled and organized patient charts for exams and appointments.
- Pulled medical records for patient care, quality review, and audits.
- Interacted with requestors to identify medical records needed for client care, review, billing, or release of information.
- Managed patient records using electronic health record systems.
- Processed and filed medical documents according to regulatory guidelines.
- Maintained confidentiality of sensitive patient data consistently.
- Assisted in training new clerks on record-keeping procedures.
Front Desk Receptionist
Springbrook Behavioral Health
Brooksville
11.2022 - 01.2023
- Cleaned and organized lobby and reception areas to maximize guest comfort.
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
- Monitored company emails, replied to customers and forwarded messages to appropriate parties.
- Coordinated schedules and appointments using company calendars.
- Maintained proper telephone switchboard operation and etiquette, meeting performance standards.
- Performed copying, faxing and printing tasks to organize and distribute important documents.
- Addressed workplace problems by anticipating, preventing and solving situations to satisfy customers.
- Established and maintained good communications and teamwork with fellow associates and other departments.
- Provided guests with company information and addressed questions and complaints.
- Approached all encounters with guests and associates in friendly and service-oriented manner.
- Organized digital and physical files in logical folder system.
- Verified visitor identity by checking guest passes and ID.
Home Health Aide
main'l
Brooksville
01.2022 - 05.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Managed patient transportation and appointment scheduling.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Documented care provided and submitted notes to supervisor.
- Recognized emergency situations and implemented appropriate procedures.
- Helped client with medication self-administration.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Sales Associate
tjmaxx
totowa
11.2020 - 04.2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
Crew Member
Burger King
Paterson
10.2019 - 09.2020
- Working, Responsible Team work, Self Started Good with communication and customer services.
- Maintain a clean work environment.
- Assist and fulfill customer's needs and wants.
- Money management of cash register.
Babysitter
Self Employed
Paterson
05.2017 - 07.2018
- Maintain a clean and safe home environment.
- Bathe and do the children's hair.
- Play with the children.
- Feed the children their meals.
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Balanced schedules to promote optimal rest, play and educational periods.
- Helped complete homework, school projects and chores.
- Supervised and cared for children ages [Number] to [Number].
- Organized creative activities to develop children's physical, emotional and social growth.
Education
Associate of Science - Register Nurse
Pasco-Hernando State College
New Port Richey, FL 07.2025 - 01.2026
HIGH SCHOOL DIPLOMA -
School of Architecture And Construction Trades
Paterson, NJHIGH SCHOOL DIPLOMA -
John F Kennedy High School
Paterson, NJSkills
- Compassionate
- COVID-19 Safety Procedures
- Verbal and Written Communication
- Relationship Building
- Time Management
- Professional and Courteous
- Focused and Detail-Oriented
- Willing to learn new things
- Bilingual Spanish and English
- Problem Solving
- Customer Service
- Fast learner
- Motivated
- Patient
- Quick
- Powerpoint
- Microsoft Outlook
- Windows XP
- Microsoft
- Microsoft Word
- Computers
- Intelligent
- Emotional
- Driver communication
- Client communication
Languages
- English
- Spanish, Bilingual or Proficient (C2)
- English, Bilingual or Proficient (C2)
Timeline
Associate of Science - Register Nurse
Pasco-Hernando State College
07.2025 - 01.2026
UPS
UPS Customer Center
08.2024 - Current
Driver
AMAZON DRIVER
10.2023 - 07.2024
Medical Records Clerk /Patient Care Advocate
Springbrook Behavioral Health
01.2023 - 10.2023
Front Desk Receptionist
Springbrook Behavioral Health
11.2022 - 01.2023
Housekeeper
Springbrook Behavioral Health
05.2022 - Current
Home Health Aide
main'l
01.2022 - 05.2022
Sales Associate
tjmaxx
11.2020 - 04.2021
Crew Member
Burger King
10.2019 - 09.2020
Babysitter
Self Employed
05.2017 - 07.2018
HIGH SCHOOL DIPLOMA -
School of Architecture And Construction Trades
HIGH SCHOOL DIPLOMA -
John F Kennedy High School