Akira Smith
Troy,AL
Summary
Currently maintaining a 3.0 GPA. Volunteer a church for the Women’s United In Christ Foundation.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
CVS Caremark
Remote
07.2024 - 03.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Accelerated resolution of insurance claims by collaborating closely with healthcare professionals and insurance agents to support patients.
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Verified eligibility and compliance with authorization requirements for service providers.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
- Collaborated with healthcare providers to expedite the process of obtaining necessary medical documentation for approvals.
Pharmacy Technician
Pike Drug Company
Brundidge, AL
08.2023 - 02.2024
- As a Pharmacy Technician at Pike Drug Company, I efficiently supported the pharmacological services by accurately preparing, dispensing, and managing medication inventory. I maintained a high level of accuracy in measuring, compounding, and distributing medicines, as well as meticulously processing prescriptions under the supervision of licensed pharmacists. My role involved extensive interaction with customers, providing them with compassionate care and clear communication regarding their prescriptions and health inquiries. I ensured compliance with regulatory standards and contributed to the maintenance of a safe and clean pharmacy environment. My responsibilities also extended to managing pharmaceutical supplies, effectively utilizing pharmacy information systems, and collaborating with healthcare professionals to optimize patient outcomes.
Certified Pharmacy Technician (CPhT)
Walgreens
Troy, AL
12.2019 - 03.2023
- Ensured accurate entry for timely medication preparation.
- Facilitated a welcoming environment in the retail pharmacy through effective issue resolution.
Education
Bachelor Of Health Science - Health Care Management
American InterContinental University
Schaumburg, ILSkills
- Order Management System
- Insurance Verification
- Order Entry
- Pharmacy Software
- Hipaa
- Customer Service
- Microsoft Office
- Compounding Medications
- Medical Terminology
- Typing
- EMR Systems
- Microsoft Outlook
- Pharmacy Technician Experience
- Communication
- Data Entry
- Medication Management
- Order Placement
- Restocking
- Prescription Filling
- Insurance Coordination
Timeline
Pharmacy Technician
CVS Caremark
07.2024 - 03.2025
Pharmacy Technician
Pike Drug Company
08.2023 - 02.2024
Certified Pharmacy Technician (CPhT)
Walgreens
12.2019 - 03.2023
Bachelor Of Health Science - Health Care Management
American InterContinental University