Akira Tashi
Rancho Cucamonga
Summary
Motivated and customer-oriented worker skilled in problem-solving, multitasking, and ensuring guests have a positive experience. Proven ability to provide customers with excellent service, demonstrate professionalism, and build strong relationships. Adept at handling customer inquiries and resolving issues in a timely and efficient manner.
Overview
14
14
years of professional experience
Work History
Night Auditor
Courtyard Marriott at Rancho Cucamonga
Rancho Cucamonga
03.2023 - Current
- Conduct nightly audits for financial accuracy, promptly resolving discrepancies
- Balance guest accounts and room charges, ensuring seamless financial operations
- Generate daily management reports, enhancing departmental coordination
- Address guest inquiries and concerns during overnight shifts with exceptional service
- Facilitate late-night check-ins and early check-outs, maintaining guest security
- Implement improved reconciliation methods, reducing discrepancies and enhancing overall financial accuracy in hotel operations.
Delivery Driver
Instacart at Rancho Cucamonga
Rancho Cucamonga
10.2021 - 03.2023
- Scanned items at POS ensuring accurate and efficient order processing, enhancing customer satisfaction
- Communicated effectively with customers regarding order and delivery status, ensuring transparency
- Picked up and delivered items promptly, maintaining high service quality and receiving positive feedback
- Completed on-time deliveries by selecting efficient routes, consistently meeting performance targets
- Optimized delivery routes, ensuring timely fulfillment and improving customer satisfaction.
Personal Assistant
Los Angeles Film School at Los Angeles
Los Angeles
01.2018 - 03.2020
- Ensured confidentiality and integrity of sensitive data, enhancing executive trust and reliability
- Built and maintained strong client and vendor relationships, boosting the school's reputation
- Organized and managed filing systems, improving document retrieval efficiency
- Coordinated schedules and appointments, optimizing time management and executive productivity
- Provided comprehensive support to executives, anticipating needs and resolving issues proactively to ensure smooth operations.
Emergency Roadside Assistant
AAA at Burbank
Burbank
04.2016 - 01.2018
- Handled emergency service calls, documenting critical info for quick assistance, boosting response efficiency
- Coordinated freeway safety tows for non-members, ensuring timely and secure vehicle removal
- Assisted members with additional memberships and service info, enhancing customer satisfaction
- Escalated high-risk calls to managers and Public Assistance, prioritizing safety
- Conducted preventive and annual maintenance inspections, ensuring operational safety.
Rover/Warehouse Floater
Rover | Nordstrom at Upland
Upland
09.2015 - 04.2016
- Monitored daily price changes, adjusted merchandise pricing, ensured accuracy, and supported sales
- Scanned back stock meticulously, provided cross-departmental support, and checked for merchandise damage
- Accepted call-in shifts flexibly, contributed to restocking, pricing, floor display, and customer service
- Managed daily price adjustments, ensuring accuracy in merchandise scanning and pricing
- Supported multiple departments, contributing to sales, restocking, and display tasks.
Nanny
Hendricks/Adams Family at Rancho Cucamonga
Rancho Cucamonga
10.2010 - 09.2015
- Cared for children, ensuring safety and well-being, organized activities to enhance learning and development
- Fostered child development through engaging activities, prioritizing safety and well-being
- Implemented creative learning strategies, enhancing cognitive and social skills
- Managed daily schedules efficiently, ensuring timely completion of tasks
- Improved children's academic performance through tailored educational support and guidance
- Nurtured emotional intelligence and conflict resolution skills
- Created a positive environment promoting self-confidence and independence in children.
Education
Bachelor of Science - Film Production
Los Angeles Film School at Los Angeles
01.2021
Skills
- Communication Skills
- Customer Service
- Problem-Solving
- Membership Assistance
- Service Information
- Call Escalation
- Sales Support
- Emotional Intelligence
- Conflict Resolution
- Positive Environment
- Self-Confidence
- Independence
- Guest Services
Personal Information
Title: Customer Service
Timeline
Night Auditor
Courtyard Marriott at Rancho Cucamonga
03.2023 - Current
Delivery Driver
Instacart at Rancho Cucamonga
10.2021 - 03.2023
Personal Assistant
Los Angeles Film School at Los Angeles
01.2018 - 03.2020
Emergency Roadside Assistant
AAA at Burbank
04.2016 - 01.2018
Rover/Warehouse Floater
Rover | Nordstrom at Upland
09.2015 - 04.2016
Nanny
Hendricks/Adams Family at Rancho Cucamonga
10.2010 - 09.2015
Bachelor of Science - Film Production
Los Angeles Film School at Los Angeles