Akita Miller
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Amazon Warehouse
Inspired Diversions
Las Vegas, NV
01.2023 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
Sales Associate/Customer Service Representative
Cox Communications
Las Vegas, NV
08.2021 - 11.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Branch Manager
Hertz Local Edition
Las Vegas, NV
07.2012 - 04.2022
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Performed additional duties as assigned by management team.
- Developed strategies to increase customer satisfaction and loyalty.
- Monitored financial performance of the branch on a monthly basis.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Security Account Manager
Allied Barton Security
Las Vegas, NM
04.2000 - 12.2013
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated all reported incidents of theft or vandalism on premises.
- Ensured secure configuration of servers, networks, applications, according to industry best practices.
Skills
- Customer Engagement
- Shipping Management
- Online Platforms
- Shipment Preparation
- Online Marketing
- Product Knowledge
- Inbound and Outbound Calling
- Scheduling
- Account Updating
- Call Management
- Paperwork Processing
Timeline
Amazon Warehouse
Inspired Diversions
01.2023 - Current
Sales Associate/Customer Service Representative
Cox Communications
08.2021 - 11.2023
Branch Manager
Hertz Local Edition
07.2012 - 04.2022
Security Account Manager
Allied Barton Security
04.2000 - 12.2013