Akiya Palmer
Decatur,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paraprofessional
Milwaukee Public Schools
01.2024 - 10.2024
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
Substitute Secretary
Goodwill TalentBridge
08.2022 - 12.2023
- Addressed inquiries by letter, phone, e-mail, fax or personal contact; recording and preparing notes and messages for appropriate staff and personnel
- Contributed to a positive work environment by maintaining a high level of professionalism in all interactions with clients and coworkers alike.
- Entered attendance and generated excessive absence and truancy letters, and worked closely with counselor to meet compliance standards in this area.
- Supported office operations with timely data entry, filing systems management, and document preparation.
Office Manager
Better Days Ahead
03.2021 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Held responsibility for maintaining, reviewing, and updating office policies and procedures according to new rules and regulations for both internal and external guidance.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Spearheaded an initiative to automate scheduling management, cutting students processing times by 30%.
Education
College - Nursing
Milwaukee Area Technical College
Milwaukee, WI05.2025
High School Diploma -
Riverside University High School
Milwaukee, WI05.2019
Skills
- Active Listening
- Customer Service
- Excellent Communication skills
- Intermediate Knowledge of Medical Terminology
- Problem-solving skills
- Processing Transactions
- Time Management
- Utilizing Microsoft Office
Certification
- CBRF, Milwaukee, 03/20
- CNA, Milwaukee, 01/23
- CPR/BLS, Milwaukee, 01/23
References
Gloria Baxter, Manager
(414) 391-1842, betterdaysahead@gmail.com
Jada Carter, Colleague
(414) 651-2889, jadacartercarter@gmail.com
Kelvin Brown, Principal
(414) 517-39338, brownkb@milwaukee.k12.wi.us
Olivia Carter, Colleague
(414) 651-3719, Olivia.CarterCarter@Outlook.com
Languages
English
Full Professional
Timeline
Paraprofessional
Milwaukee Public Schools
01.2024 - 10.2024
Substitute Secretary
Goodwill TalentBridge
08.2022 - 12.2023
Office Manager
Better Days Ahead
03.2021 - 12.2023
College - Nursing
Milwaukee Area Technical College
High School Diploma -
Riverside University High School