AKIYAH BROWN
Warner Robins,GA
Summary
An enthusiastic, goal-oriented, and cooperative person seeking an opportunity to work in an environment that utilizes the skills and abilities to perform within the company. To secure a position in an organization that offers challenges and opportunities for my career development and at the same time serve the organization to the best of my capabilities. I would like to gain knowledge in new skills while utilizing my current area of expertise and provide satisfaction services within a positive team environment.
Overview
10
10
years of professional experience
Work History
Tier 1 Chat Advisor
Kelly Connect - Apple
01.2025 - Current
- Provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment
- Interact with customers in response to inquiries, concerns, and requests about products and services
- Gather customer/product information and determine the issue by analyzing the symptoms
- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
- Research using available resources, including article database systems
- Complete required training to stay current with system information, changes, and updates
- Participate in frequent 1:1/classroom video coaching sessions with leadership
- Use proper chat etiquette, including using client verbiage and positive positioning
- Ability to speak and type clearly and accurately, using proper grammar
- Multitasking during customer calls (logging of case notes using tools provided) and being skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups
EVS TECH - Linen
Houston Healthcare
Warner Robins, GA
03.2022 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Packer, Inventory Control Specialist
Amazon
09.2019 - 03.2022
- Responsible for weighing packages and labeling them appropriately, inspecting packages to ensure they are not damaged, and inspecting shipping containers to ensure they meet shipping regulations
- Assembling daily orders by shipping location or any other shipping categories
- Keeping records of packages including delivery notes, invoices, etc
- Sealing shipping containers and labeling them appropriately
- Counting all items in a particular bin and inputting the number in a scanner to ensure all items are accounted for in the system
- Problem solving to verify and fix issues identified with the inventory and maintaining damages
Team Associate
Academy Sports and Outdoors
09.2015 - 09.2019
- Provide prompt, friendly customer service and operate a cash register for all transaction types including returns, credit applications, hunting and fishing licenses and sales
- Accurately balance transactions run through and assigned register
- Zone merchandise and maintain merchandising guidelines
- Stock and perform housekeeping duties including but not limited to, sweeping, vacuuming, dusting, picking up trash, emptying trash and spot mopping
- Maintain and exhibit knowledge of cashier processes and procedures
- Read, understand and follow company policies, procedures, and safety rules
- Adhere to company work hours, policies, procedures and rules governing professional staff behavior
Education
General Studies
Georgia Military College
Warner Robins, GAHIGH SCHOOL DIPLOMA -
WARNER ROBINS HIGH SCHOOL
Warner Robins, GA05.2013
Skills
- Microsoft Office
- Customer Support
- Resourcefulness
- Computer Literacy
- Communication Skills
- Technical Support
- Quick typing
- Customer service
- Problem-solving skills
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Adaptability and flexibility
- Phone etiquette
- Microsoft office
- Call center experience
- Data entry
- Record keeping
- Customer data confidentiality
- Order processing
Timeline
Tier 1 Chat Advisor
Kelly Connect - Apple
01.2025 - Current
EVS TECH - Linen
Houston Healthcare
03.2022 - 01.2025
Packer, Inventory Control Specialist
Amazon
09.2019 - 03.2022
Team Associate
Academy Sports and Outdoors
09.2015 - 09.2019
HIGH SCHOOL DIPLOMA -
WARNER ROBINS HIGH SCHOOL
General Studies
Georgia Military College