Mhikayla McLendon

• Achieved resolutions for a wide range of customer service inquiries by actively engaging in multiple daily interactions through chats and calls, using skills like active listening and critical thinking.
• Troubleshot customer inquiries related to software and hardware issues.
• Implemented various systems/tools to effectively diagnose and troubleshoot member issues.
• Conducted investigations into unidentified charges, outstanding purchases, and billing inquiries
• Usage of Microsoft teams to communicate daily with higher ups and colleagues.

• Managed a high volume of incoming calls with professionalism
• Addressed customer concerns through email regarding navigation on the website and service matters.
• Performed data entry and reconciliation of financial transactions.

• Consistently achieves established quality standards of the position

• Assisted in resolving customer inquiries regarding billing issues or product availability.

• Proficiently handles facility phone calls, screens and processes them accurately, and directs calls to the appropriate party
• Provided customer support during field visits or dispatches
• Took necessary steps to identify and address errors or technical issues promptly.