AKM AHAD NIZUM
Murphy,TX
Summary
Dedicated and detail-oriented cybersecurity enthusiast with a passion for ensuring the confidentiality, integrity, and availability of digital information. A results-driven and customer-focused professional with a strong background in operations, Customer Service, and leadership roles. Seeking an entry-level cybersecurity position as a change of career where I can leverage my technical skills and leadership abilities to contribute effectively to safeguarding organizational assets and promoting a secure cyber environment.
Overview
5
5
years of professional experience
Work History
Lead Supervisor
Shutterfly.inc
06.2020 - Current
- Led a team of 10-15 members in achieving and exceeding performance targets, resulting in a 13% increase in net profit in the Shutterfly Business Solution team
- Implemented motivational strategies that resulted in a 70% increase in team productivity and satisfaction in the Shutterfly DFW facility than in the past year
- Streamlined order processing and methods that reduced the cost and time and increased the efficiency of the whole process, resulting in a 50% decrease in processing time and error rate
- Implemented cost-effective measures that contributed to a 10% reduction in operational costs
- Fostered positive customer relationships by ensuring timely and satisfactory resolution of customer issues, improving customer satisfaction scores
- Developed and implemented customer engagement strategies, resulting in a growth in customer retention rates
- Operating Spartanics, D&K laminate, HP press 100k, 6k and 7k, polar cutter, legacy and blue crest auto pack, Harris & Bruno, MBO and many more
- Basic knowledge of troubleshooting of all the machines.
Sales associate
Walmart
Plano, TX
07.2019 - 06.2020
- Stock groceries, deli, and Bakery department
- Deal with fresh food area
- Receiving calls from customers and serving them
- Operate the TC70 and TC72 handheld machine
- Operate the oven and meat cutter
- Cook deli food
- Inventory management
- Deal with Price change, customer value, rollback products.
Education
Bachelor of Science in Cybersecurity -
Collin County Community College
04.2025
Skills
- Python
- Java
- HTML
- Windows
- Mac
- TCP/IP
- DNS
- DHCP
- VPNs
- Microsoft Office Suite
- CNC Software
- Scooby
- Ticketing system
- Pro-ship
- Invoice, etc
- Excellent Verbal and Written Communication
- Presentation Skills
- Team Management
- Coaching and Mentoring
- Performance Evaluation
- Motivational Techniques
- Process Improvement
- Inventory Control
- Processes and Procedures
- Process Monitoring and Improvement
- Waste Reduction
- Staff Discipline
- Complex Problem-Solving
- Employee Motivation
- Training and Mentoring
- Goal-Oriented
- Encryption
- Monitoring Computer Viruses
- Network Security
- Access Control
- Linux
- Firewall Configuration
- Software Installation
Additional Information
Strong analytical and problem-solving abilities., Excellent communication and teamwork skills., Ability to work under pressure and meet deadlines., Eagerness to learn and stay updated with the latest cybersecurity trends and technologies.
Coursework
- Network Security
- Information Security Management
- Ethical Hacking and Penetration Testing
- Cybersecurity Policy and Governance
- Incident Response and Forensics
References
Michale Richardson, (320) 219-2004
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Professional
Arabic
Limited
Japanese
Limited
Urdu
Professional
Affiliations
- Like to solve any technical issues
- Tech savvy
References
References available upon request.
Timeline
Lead Supervisor
Shutterfly.inc
06.2020 - Current
Sales associate
Walmart
07.2019 - 06.2020
Bachelor of Science in Cybersecurity -
Collin County Community College