Overview
Work History
Education
Statement
Awards
Timeline
Generic

Ako Thomas

Highland,USA

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

Teamworks Innovations
Durham, NC
05.2023 - Current
  • Specialized skills in Teamworks Hub and Compliance.
  • As the Teamworks Hub product captain, I closely manage a queue of cases for my product ensuring timely resolutions.
  • Work with customers needs to troubleshoot and solve intricate problems.
  • Developed skills that helps me deliver exceptional service to customers through email and zoom calls.

Assistant Coach- Salem Red Sox (Class A; Carolina League)

Boston Red Sox
Salem, VA
02.2022 - 10.2022
  • In charge of creating infield drills and outfield drills for daily work before games.
  • Assisted manager in decision making as well as scouting on opposing team.

Assistant Coach- Portland Seadogs (Class AA; Eastern League)

Boston Red Sox
Portland, ME
02.2021 - 02.2022
  • In charge of creating a daily practice plan for pre-game infield drills.
  • Reacted to complex game situations methodically and effectively.

Volunteer Assistant Coach

University of Michigan
Ann Arbor, MI
05.2020 - 01.2021
  • Joined the staff full time in May of 2020 after finishing my degree.
  • Implemented detailed player development plans for all players every 2 weeks.

Varsity Baseball Team Member

University of Michigan
Ann Arbor, MI
09.2015 - 05.2019
  • Engaged in weight training, film analysis, practice sessions, and conditioning drills.
  • Member of the Leadership Council for the University of Michigan Baseball Team.
  • Demonstrated valuable leadership skills, communication skills, and organizational skills.

Education

Bachelor of Science - Exercise Science

University of Michigan
Ann Arbor, MI
05.2020

Statement

Vision for how to lead individuals toward a common goal with passion and determination. Approachable, energetic, and focused with ability to influence with interpersonal skills.

Awards

  • Teamworks Hub Product Captain, 2023-Present
  • Organizational Leadership Award Winner, 2021
  • NCAA College World Series All-Tournament Team selection, 2019
  • Big Ten All-Tournament Team Selection, 2019
  • Preseason 3rd Team All-American, 2018
  • Big Ten Batting Title, 2017
  • All-Big Ten First Team selection, 2017
  • Academic All-Big Ten Selection, 2015-2019

Timeline

Customer Support Specialist

Teamworks Innovations
05.2023 - Current

Assistant Coach- Salem Red Sox (Class A; Carolina League)

Boston Red Sox
02.2022 - 10.2022

Assistant Coach- Portland Seadogs (Class AA; Eastern League)

Boston Red Sox
02.2021 - 02.2022

Volunteer Assistant Coach

University of Michigan
05.2020 - 01.2021

Varsity Baseball Team Member

University of Michigan
09.2015 - 05.2019

Bachelor of Science - Exercise Science

University of Michigan

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Ako Thomas