Aubrey Kogle
Los Alamitos,CA
Summary
Customer service professional with strong work ethic and proven conflict resolution skills. Expertise in inventory management, leading to enhanced guest satisfaction and improved operational efficiency. Proficient in multitasking and effective communication, ensuring seamless service delivery.
Overview
6
6
years of professional experience
Work History
Subs N Grubs
Kylie Danaher
Cypress, CA
07.2024 - Current
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Jolie Restaurant and Rooftop, Hostess
Dana-Farber
Huntington Beach, CA
03.2024 - 12.2025
- Managed incoming calls during busy shifts.
- Assisted servers in seating guests by escorting them to their tables.
- Served as point-of-contact for resolving guest complaints or special requests.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Donut Boss, Manager
Kevin
Los Alamitos , CA
07.2019 - 03.2025
- Ordered products from suppliers when inventory was low or out of stock.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ensured compliance with health department regulations related to food handling practices.
- Scheduled staff shifts according to business needs.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Education
High School Diploma -
Los Alamitos High School
Los Alamitos05-2021
Skills
- Customer service
- Inventory management
- Cash handling
- Team collaboration
- Food safety
- Conflict resolution
- Time management
- Effective communication
- Multitasking ability
- Strong work ethic
Timeline
Subs N Grubs
Kylie Danaher
07.2024 - Current
Jolie Restaurant and Rooftop, Hostess
Dana-Farber
03.2024 - 12.2025
Donut Boss, Manager
Kevin
07.2019 - 03.2025
High School Diploma -
Los Alamitos High School
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