Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Akossiwa Ekpe

Killeen,TX

Summary

Dynamic sales associate with proven expertise at Champion Supermarket, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective communication and teamwork, driving increased sales revenue. Skilled in cash handling and POS transactions, consistently delivering accurate and efficient service in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Sales Associate, Teller

Makola African Store
02.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Teller

Champion Supermarket
01.2020 - 06.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Sales Associate

Champion Supermarket
03.2018 - 12.2019
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Human Resources Management

Colombe De Dieu
Lome, Togo
07-2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

French
Native or Bilingual

Timeline

Sales Associate, Teller

Makola African Store
02.2025 - Current

Teller

Champion Supermarket
01.2020 - 06.2023

Sales Associate

Champion Supermarket
03.2018 - 12.2019

Human Resources Management

Colombe De Dieu

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