Akram Elsheikh
Woodbridge,VA
Summary
Dynamic leader with proven expertise in sales and dock operations, notably at Tobacco King. Excelled in enhancing customer
satisfaction and profitability, leveraging skills in Microsoft Office Apps and public speaking. Achieved significant improvements in sales
team performance and safety standards, demonstrating exceptional leadership and communication. Highly motivated team player
with a track record of achieving and exceeding sales goals. Possesses excellent communication, organizational and motivational skills.
Experienced in developing business strategies and leading teams to successful outcomes.
Overview
3
3
years of professional experience
Work History
Dock Master
Freedom Boat Club
Woodbridge, VA
03.2024 - Current
- Assisted in coordinating emergency response activities when required.
- Responded quickly to customer requests related to dock operations issues.
- Managed inventory of supplies needed for efficient operation of the dockside facility.
- Monitored activities onboard vessels while they are docked at the facility to ensure safety standards are met.
- Demonstrated expertise in managing safe and efficient dock operations.
- Prepared reports detailing incidents occurring during a shift at the dockside facility.
- Inspected physical conditions of warehouses, vehicle fleets, and equipment and ordered testing, maintenance, repairs, and
replacements.
Sales Manager
Tobacco King
Arlington, VA
02.2022 - 02.2023
- Managed customer accounts and customer relationships.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
- Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing.
- Managed a team of 10+ sales representatives across multiple markets.
- Traveled for in-person meetings with customers and partners, developing key relationships.
Education
Associate of Science - Computer Science
Northern Virginia Community College
Annandale, VA08-2033
Skills
- Vessel management
- Boat storage management
- Dockhand management
- Dock safety
- Concierge services
- Mariner relations
- Fueling procedures
- Equipment Maintenance
- Staff Training and Development
- Project management experience
- Inventory Management
- Decision-making capabilities
- Store operations
- Customer Service Management
- Staff Training
- Customer Service
- Sales Analysis
- Employee Scheduling
- Opening and closing coordination
- Store maintenance
- Sales Coaching
- Sales proficiency
Languages
English
Native/ Bilingual
Arabic
Full Professional
Timeline
Dock Master
Freedom Boat Club
03.2024 - Current
Sales Manager
Tobacco King
02.2022 - 02.2023
Associate of Science - Computer Science
Northern Virginia Community College
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