Akram Zeain
Delray Beach,FL
Summary
Proven leader at ATT, adept in customer service management and problem-solving, significantly increased sales revenue through strategic sales leadership and effective team coaching. Excels in multitasking and store merchandising, ensuring high levels of customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Store Manager
ATT
12.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Associate
ATT
12.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - International Relations
UMST
KHARTOUM SUDAN06.2017
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Store operations
Customer Service Management
Store Merchandising
Timeline
Store Manager
ATT
12.2021 - Current
Sales Associate
ATT
12.2020 - 10.2021
Bachelor of Science - International Relations
UMST