AKRITI GOSWAMI
Family-Owned Salon
Livonia,USA
2
Languages
1
Certification
12
years of professional experience
Customer service and travel industry professional with 8+ years of experience across travel operations, airline customer support, process management, and customer-facing services. Experienced in handling customer needs, resolving disputes, managing workflows, analyzing reports, following process flows, and supporting day-to-day operations. Strong communication, multitasking, problem-solving, and customer-service skills with experience working in fast-paced environments.
Work History
Lead / Beauty Specialist
4 Years 2 Months- Independently managed daily salon operations and customer service activities.
- Welcomed customers and provided personalized service based on individual needs.
- Managed appointments, customer interactions, and daily scheduling.
- Provided eyebrow threading, hair coloring, and facial services.
- Maintained a professional and welcoming customer environment.
- Handled multiple responsibilities while maintaining service quality and customer satisfaction.
- Organized tasks to improve workflow and efficiency.
Process Associate
1 Year 11 Months- Supported day-to-day business processes and workflow activities.
- Followed established process flows and procedures to complete customer and operational tasks.
- Assisted with issue resolution and maintained accurate process-related information.
- Analyzed reports and information to support operational requirements.
- Contributed to process improvement and efficient workflow management.
- Communicated effectively with team members to resolve issues and complete tasks.
Executive
4 Months- Provided customer and travel-related support in a fast-paced environment.
- Assisted customers with travel-related needs and inquiries.
- Followed established processes while handling customer requests.
- Supported efficient resolution of customer issues and maintained service standards.
Associate
1 Year 9 Months- Provided customer service and support in a professional service environment.
- Handled customer inquiries and assisted with issue resolution.
- Followed established procedures and process requirements.
- Communicated clearly with customers and internal teams.
- Managed multiple customer-related tasks while maintaining accuracy and service quality.
Customer Service / Travel Support
6 Months- Provided customer service and travel support for British Airways-related operations.
- Assisted customers with travel-related questions and service needs.
- Followed airline and company procedures when handling customer requests.
- Helped resolve customer concerns while maintaining professional communication.
- Worked effectively in a fast-paced customer-service environment.
Management Trainee / Executive – Holidays
6 Months- Supported travel and holiday-related customer service operations.
- Assisted customers with travel-related requirements and inquiries.
- Developed knowledge of travel products, services, and customer needs.
- Followed operational processes and supported daily workflow activities.
- Communicated with customers and team members to provide effective service.
Education
High School Diploma
Skills
Workflow Management
Report Analysis
Process flows
Dispute Resolution
Process Improvement
Presentations
Customer Service & Customer Support
Process Flows & Operations
Problem Solving
Communication & Interpersonal Skills
Customer Relationship Management
Multitasking & Time Management
Travel & Tourism Support
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Certification
- Travel & Tourism Management - Kuoni Academy | December 2010 – December 2011
- Multimedia & Web Designing - Oxford Software Institute | September 2008 – September 2009
Languages
Hindi
Full Professional
English
Full Professional
Timeline
Lead / Beauty Specialist
Family-Owned Salon
06.2020 - 08.2024Read More
Process Associate
InterGlobe Technologies Pvt. Ltd. (IGT)
07.2016 - 06.2018Read More
Executive
Fareportal
03.2016 - 07.2016Read More
Associate
Convergys India Services Pvt. Ltd.
05.2014 - 02.2016Read More
Customer Service / Travel Support
Arvato – British Airways
07.2013 - 01.2014Read More
Management Trainee / Executive – Holidays
Via.com / Flight Raja Travels Pvt. Ltd.
11.2012 - 05.2013Read More
National Institute of Open Schooling
High School Diploma
Read More