Aksel Kloster
Celebration,FL
Summary
Dynamic food service professional with extensive experience at Walt Disney World, excelling in guest relations and menu expertise. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in POS operations and food safety standards, consistently delivering exceptional dining experiences in high-pressure environments.
Overview
33
33
years of professional experience
Work History
Food Expeditor/Runner
Delaware North
Lake Buena Vista, Florida
08.2023 - Current
- Prioritized and coordinated orders so they are served in a timely manner
- Ensure that food is served at the correct temperature and meets the restaurant's standards of quality
- High level of communication with kitchen and wait staff to coordinate orders and timing
- Make certain that plates are presented well before they leave the kitchen
- Compare the completed order with the original order to ensure accuracy
- Work with servers and bussers to keep the dining area ready for guests
- Assist the server by answering guest questions or refilling drinks when demand is needed
- Assist the bussers with clearing the tables to ensure the diners enjoy a clean dining space
Server at Rose & Crown and Le Cellier at Epcot
Walt Disney World
Lake Buena Vista, Florida
08.2021 - 09.2023
- Ensured diners had a memorable and positive experience through the delivery of prompt, accurate service
- Provided exceptional guest service by applying Disney Five Keys Basics principles
- Developed extensive menu knowledge and fostered rapport with Disney guests, enhancing their dining experience
- Recommended wine pairing with dishes along with desserts to provide an exceptional experience for diners
- Coordinated with kitchen staff to ensure prompt and accurate order delivery.
- Assisted guests with menu selections and dietary needs.
- Executed side work, including wrapping utensils and preparing table setups, to uphold high service standards throughout the day
- Recognized often by guests and cast via the Disney Hub for giving a memorable experience
Quick Service, Magic Kingdom
Walt Disney World
Lake Buena Vista, Florida
05.2018 - 08.2021
- Master point of sales (POS) computer system for automated order taking
- Maintained high standards of customer service during peak hours to enhance guest experience
- Delivered prompt, friendly, knowledgeable service to maximize guest satisfaction in high volume environment
- Followed procedures for safe food preparation, assembly, and presentation
- Demonstrated attention to detail in all tasks
- Managed balance allocation for efficient cash flow
- Trained as an area coordinator
- Collaborated with management and deployment associates to ensure efficient setup and smooth operation of service area
Elected Official
Det Norske Arbeiderparti
Rosendal, Norway
09.2012 - 02.2018
- Managed operations of schools, local health departments, and emergency services
- Amended the fiscal budget for infrastructure in the local community
- Processed local tax documents for compliance
Shift Leader
Hydro Aluminum
Husnes, Norway
08.1998 - 02.2018
- Led daily operations ensuring compliance with safety and quality standards.
- Supervised and led employees to achieve productivity targets and uphold customer service standards.
- Supported aluminum production operations by following established processes and safety protocols.
- Managed 400 pots to sustain uninterrupted liquid aluminum production.
- Monitored inventory levels and managed supply chain processes to support operational efficiency.
- Collaborated with management on operational strategies and initiatives.
- Resolved employee issues and facilitated communication within the team.
- Obtained my professional degree while working with Hydro
Server
Epcot
Epcot
01.1997 - 04.1998
- Served as cultural representative for over a year at community events
- Provided excellent customer service in a fast-paced dining environment.
- Developed strong customer relationships while maintaining positive atmosphere for large tables during busy shifts.
- Assisted guests with menu selections and special dietary needs.
- Collaborated with kitchen staff to streamline food delivery process, enhancing overall dining experience.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Trained new servers on restaurant procedures and effective customer interactions to improve service quality.
Server & Lobby
Rosendal Fjordhotell
Rosendal, Norway
07.1996 - 12.1996
- Guided guests in menu selections and addressed special dietary needs to enhance dining experience.
- Took orders from customers accurately and in a timely manner.
- Processed guest arrivals and departures, including all necessary payments
- Managed cash handling and payment processing accurately at end of shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Managed guest registration, reservations, and clerical tasks to ensure quality service and satisfaction.
- Maintained cleanliness of lobby and common areas, restocking supplies and caring for plants to create welcoming environment.
- Advised housekeeping staff when rooms were vacated ready to be cleaned
Au-Pair
Living with family
Arlington, USA
07.1993 - 07.1994
- Cared for four children aged 2 to 11 daily, fostering their emotional and social development.
- Assisted children with homework assignments, enhancing their understanding of subjects and boosting academic confidence.
- Maintained safe, comfortable playing environment, promoting active and engaging playtime.
- Worked closely and communicated with the parents to ensure that everything was in compliance with their needs and reported any problems to them
Education
Associate of Science - Aluminum Industrial
Industriskolen
Bergen, Norway06-2004
Military Soldier -
Royal Norwegian Army
Kongsberg, Norway09-1995
High School Diploma -
KVV
Kvinnherad Kommune, Norway06-1993
Skills
- Food safety
- POS operations
- CDS (Cast Deployment System)
- Sales marketing
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Negotiation skills
- Union leadership
Languages
- English
- Norwegian, Native
- English, Full Professional
Timeline
Food Expeditor/Runner
Delaware North
08.2023 - Current
Server at Rose & Crown and Le Cellier at Epcot
Walt Disney World
08.2021 - 09.2023
Quick Service, Magic Kingdom
Walt Disney World
05.2018 - 08.2021
Elected Official
Det Norske Arbeiderparti
09.2012 - 02.2018
Shift Leader
Hydro Aluminum
08.1998 - 02.2018
Server
Epcot
01.1997 - 04.1998
Server & Lobby
Rosendal Fjordhotell
07.1996 - 12.1996
Au-Pair
Living with family
07.1993 - 07.1994
Associate of Science - Aluminum Industrial
Industriskolen
Military Soldier -
Royal Norwegian Army
High School Diploma -
KVV