Akshay Rana
Macedonia,OH
Summary
Enthusiastic IT professional polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
11
11
years of professional experience
Work History
IT Analyst
Cross Country Mortgage
01.2023 - Current
- Accurately prepare, image, and configure devices based on established processes.
- Fulfill service requests pertaining to desktop computing equipment and peripherals promptly while adhering to corporate security protocols
- Document all work in IT Service Management ticketing system by recording all relevant troubleshooting.
- Actively coordinate with team members as other service support groups to effectively resolve incidents and requests promptly.
Car Salesperson
Toyota of Akron
08.2018 - 01.2023
- Consistently exceeded sales targets by at least 150%.
- Trained new salespeople on sales techniques.
- Completed registration paperwork and sales documentation.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
IT Technical Support Intern
Goldstein & Goldstein LPA
04.2020 - 06.2021
- Resolved Internet and wireless and wired network access problems.
- Helped department set up equipment for meetings, events and operations.
- Installed application software and upgrades, virus protection, and drivers.
Car Salesperson
North Coast Auto Mall
04.2014 - 08.2016
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
Cell Phone Sales/Support
Best Buy
06.2012 - 04.2014
- Support customers with cellphone and contract disputes.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Tracked and recorded department inventory of products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased monthly sales 120% by recommending seasonal buy one get one sales, rebates and limited time offers.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT05.2024
Bachelor of Arts - Psychology
University of Akron
Akron05.2017
Bachelor of Arts - Criminology
University of Akron
OH05.2017
Skills
- Information Technology Industry Knowledge
- Performance Optimization
- Network Technology
- Installing New Hardware
- Collaborative Environments
- Coaching and Training
- Service Desk Oversight
- Client Relationships
- Enterprise Resource Planning Software
- Market Understanding
- Conflict Mediation
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
IT Certifications
CompTIA +
ITIL 4
CompTIA Project+
Timeline
IT Analyst
Cross Country Mortgage
01.2023 - Current
IT Technical Support Intern
Goldstein & Goldstein LPA
04.2020 - 06.2021
Car Salesperson
Toyota of Akron
08.2018 - 01.2023
Car Salesperson
North Coast Auto Mall
04.2014 - 08.2016
Cell Phone Sales/Support
Best Buy
06.2012 - 04.2014
Bachelor of Science - Cybersecurity
Western Governors University
Bachelor of Arts - Psychology
University of Akron
Bachelor of Arts - Criminology
University of Akron