Akshaya Kishore

Dedicated and skilled NOC Engineer with 5 years of experience in global network operations. Proficient in real-time network monitoring, troubleshooting, and performance optimization. Adept at ensuring high network availability and reliability, with a proven track record of reducing downtime and enhancing system performance. Strong analytical and problem-solving abilities, with hands-on expertise in a variety of network technologies and tools. Excellent team player with a commitment to continuous improvement and excellence in network operations.

• I have been awarded with "Service and Commitment Award" and Applause for Team Award for maintaining SLA's and for organizing the RIO Pledge week and making it successful.
• Supervised team of 7 staff members.
• Served as team lead and has solved High priority incidents and has met SLA requirements.
• Documented and resolved DNS related issues which has impacted the whole network.
• Resolved product issue through consumer testing.

• ITIL 2011 Foundation Certificate in IT Service Management Certification.
• ITIL is the most widely adopted approach for IT Service Management in the world. ITIL 4 provides a practical and flexible approach to moving to the new world of digital transformation and embracing an end-to-end operating model for the delivery and operation of products and services. ITIL provides a clear focus on the total cost of ownership (TCO), so you can reduce the often-costly expenses associated with IT investments. The ITIL framework also gives guidance and structure to your organization, minimizing the likelihood of unscheduled work overtaking and de-railing current tasks and activities.

• Monitored and maintained network infrastructure across multiple sites, including routers, switches, firewalls, servers, and wireless devices.
• Performed troubleshooting and root cause analysis of network issues using various tools such as ping, traceroute, Wireshark, and SolarWinds.
• Configured and updated network devices using Cisco IOS commands.
• Implemented backup and recovery procedures for network configurations and data.
• Documented network diagrams, policies, and procedures using Visio and MS Office.
• Collaborated with other NOC engineers and vendors to resolve complex network problems and ensure SLA compliance.
• Had some hands-on expertise with SRT, UDP, and some other protocols.
• I have some experience on windows OS and have tried some traceroute, nslookup and netstat commands.
• I have some hands-on with all the protocols that are in use.
• I have some Knowledge of routing protocols and concepts (OSPF, BGP, etc).
• Some hands-on Knowledge of TCP/IP, Layer 2 and 3 switching.
• I have some knowledge on Installing, configuring, maintaining, and troubleshooting the network devices from Cisco.
• I have some prior experience with Remote Access VPN solutions, IPSEC, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)

• SERVICE AND COMMITMENT AWARD, 10/03/2020, Service Awards, Service Award
• FRESCO PLAY MILES AWARD, 08/12/2019, Learning Awards, Fresco Play Award
• Applause for Team Award, 05/10/2019, Beyond Performance Awards, Beyond Performance

ITIL FOUNDATION