David Kinsey
Irving,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Tireless noc engineer with several years providing maximum uptime for network operations and it assets. Dedicated to around-the-clock ownership of uninterrupted service availability. Specializing in networks. Ready to lead maintenance and expansion of noc facilities at any scale.
Overview
29
29
years of professional experience
Work History
NOC Engineer
ZixCorp
Dallas, Texas
07.2004 - 04.2025
- Monitored network performance, identifying potential issues in real time.
- Managed incident responses to resolve outages efficiently.
- Trained junior staff on best practices for network operations management.
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Monitored system performance using tools such as SolarWinds, PRTG, Alertsite and Nagios.
- Participated in disaster recovery exercises to test backup plans and procedures.
- Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy.
- Provided status updates to keep upper management informed and to reach goals.
NOC Engineer
Evercom
Irving, Texas
07.2000 - 08.2002
- Monitored network performance to ensure optimal functionality and reliability.
- Maintained documentation of network configurations and operational procedures.
- Supported end-users by resolving connectivity issues with prompt assistance.
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Participated in disaster recovery exercises to test backup plans and procedures.
Payphone Customer Support
Evercom
Irving, Texas
05.1996 - 08.2000
- Accurately documented customer interactions in support ticketing system.
- Educated customers on product features and troubleshooting techniques.
- Diagnosed and resolved hardware and software issues swiftly.
- Collected, analyzed, and reported data for operational planning.
- Performed clerical and administrative duties related to on-site support.
Education
High School Diploma -
Nimitz High School
Irving, TX04-1985
Skills
- Incident management
- Technical documentation
- Data analysis
- Team leadership
- Effective communication
- Training and mentoring
- Performance analysis
- Data center operations
- System monitoring
- Ticketing systems
References
References available upon request.
Timeline
NOC Engineer
ZixCorp
07.2004 - 04.2025
NOC Engineer
Evercom
07.2000 - 08.2002
Payphone Customer Support
Evercom
05.1996 - 08.2000
High School Diploma -
Nimitz High School