Akshit Dhadwal
Framingham,MA
Summary
Results-oriented Business Analyst with 8 years of experience in driving business process improvement, delivering value-driven solutions, and fostering stakeholder collaboration across diverse industries. Proven ability to analyze complex requirements, translate them into actionable roadmaps, and manage projects through the SDLC using Agile methodologies. Expertise in streamlining workflows, data analysis, and leveraging technology to enhance operational efficiency. Certified Scrum Master and Product Owner, passionate about fostering collaboration and achieving continuous improvement in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
FM Global
Boston, USA
10.2023 - 09.2024
- Implemented an RPA (Robotic Process automation) based on hyper science model solutioning and API integrations that reduced manual overhead by 40%, freeing up 2 FTEs, significantly improving operational efficiency
- Orchestrated document flattening exercises for analysis, enabling informed decision-making by stakeholders
- Collaborated with cross-functional teams and stakeholders to design and document workflows, leveraging tools such as Azure dev ops
Senior Business Analyst
CVS Health
Boston, USA
03.2022 - 10.2023
- Implemented CCaaS technology solutions, streamlining provider credentialing workflows and increasing process efficiency by 60%
- Partnered with IT and change management teams to ensure on-time and on-budget delivery of new solutions
Associate
Bright Horizons
Wellesley, USA
03.2021 - 01.2022
- Optimized and managed the MyBrightWeb platform to streamline workflows, improve communication, and resolve technical issues, driving operational efficiency and supporting organizational objectives
- Performed in-depth analysis of STEM curriculum frameworks and utilized data-driven insights to inform strategies and collaborate with stakeholders for continuous process improvement
Previous Experience
Wipro, Mphasis, IBM
01.2012 - 12.2017
- Focused on data analysis and business analysis, translating technical needs into effective solutions for clients
Education
Bachelor of Information Technology -
Lovely Professional University
Jalandhar, IndiaPost Graduate Diploma-Marketing -
Symbiosis center of distance learning
Pune, INDIASkills
- Requirement Gathering
- Process Modeling
- Gap Analysis
- Data Analysis
- Flowcharts
- Use Case Development
- Stakeholder Engagement
- Workshop Facilitation
- Business Process Design
- Product Strategy
- Backlog Management
- User Story Creation
- Roadmap Development
- Feature Prioritization
- Stakeholder Management
- Cross-Functional Team Collaboration
- SDLC
- Agile Methodologies (Scrum)
- User Story Mapping
- Prioritization
- Mondaycom
- SQL
- Microsoft Office Suite (Excel, PowerPoint, Word)
- JIRA
- Azure DevOps
- Lucid Charts
- Collaboration
- Presentation Skills
- Meeting Facilitation
- Analytical Thinking
- Critical Thinking
- Identifying Root Causes
Certification
- Certified Scrum Master, Scrum Alliance, 06/01/24, 06/30/26
- Certified Product Owner, Scrum Alliance, 06/01/24, 06/30/26
Timeline
Senior Business Analyst
FM Global
10.2023 - 09.2024
Senior Business Analyst
CVS Health
03.2022 - 10.2023
Associate
Bright Horizons
03.2021 - 01.2022
Previous Experience
Wipro, Mphasis, IBM
01.2012 - 12.2017
- Certified Scrum Master, Scrum Alliance, 06/01/24, 06/30/26
- Certified Product Owner, Scrum Alliance, 06/01/24, 06/30/26
Bachelor of Information Technology -
Lovely Professional University
Post Graduate Diploma-Marketing -
Symbiosis center of distance learning
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