Cotrina Horner
Lewisville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Vizient, Inc.
07.2022 - Current
- Support multiple product and data analytics teams, including Avengers (KLO), Impact Standardization, Aurora (ODB), and DataHaus.
- Developed a centralized workflow system for intake and tracking of business requirements, ensuring transparency and continuity across three concurrent teams.
- Collaborate with SMEs, developers, and stakeholders to translate requirements into actionable user stories aligned with business priorities.
- Provide analytical insights and post-implementation assessments to refine processes and enhance solution effectiveness.
- Facilitate communication across teams to maintain alignment with evolving strategic goals.
- Virtual
Director of Technology / Project Manager
Global Media Outreach
09.2017 - 06.2022
- Lead a team of 4 developers, serving as primary stakeholder representative for technology initiatives.
- Manage all projects through ZenHub (GitHub), overseeing prioritization, resource allocation, and delivery timelines.
- Spearheaded Agile transformation of the tech team, implementing structured processes for sprint planning, retrospectives, and documentation.
- Created multiple process solutions using SmartSheets, including an Employee Portal, Onboarding Process, and Fundraising Management tool for donor tracking.
- Established a company-wide request and project management system, improving visibility and communication across departments.
Customer Experience / Digital Marketing Manager / Project Manager
Transamerica
01.1996 - 01.2017
- Conducted customer research to shape the design of a new financial platform.
- Acted as liaison between Marketing and IT, managing digital initiatives across U.S. and Canadian operations.
- Served as Business Product Owner, defining business goals, gathering requirements, and ensuring alignment between Marketing and IT teams.
- Managed internal and offshore developers, prioritizing and coordinating multi-unit projects.
- Authored Business Requirement Documents (BRDs) and developed test scripts to support successful implementation.
Education
Bachelor's Degree - Business Administration
University of North Texas
Denton, TexasSkills
- Business Analysis & Project Management: Agile / Waterfall Methodologies, Requirement Gathering, User Story Creation, Workflow Design, Change Management
- Leadership & Collaboration: Cross-Functional Team Leadership, Stakeholder Management, Team Mentorship, Strategic Planning
- Marketing & CRM: Email & Direct Marketing, Customer Experience Research, Database Technology, Web Analytics, CRM Optimization
- Technology & Tools: SmartSheets, ZenHub (GitHub), ADO, Confluence, Microsoft Suite, Web CMS, Agile Scrum Framework, ChatGPT, CoPilot
- Business analysis
- Agile project management
- Stakeholder engagement
- Workflow optimization
- User story development
- Cross-functional collaboration
- Requirement gathering
- Process improvement
- Software development lifecycle (SDLC)
- Customer experience enhancement
Certification
- Certified Scrum Master (CSM)
- Agile Project Management Certification
Professional Strengths
- Highly organized with the ability to manage multiple initiatives simultaneously.
- Skilled at translating complex business needs into clear, actionable requirements.
- Adept at fostering collaboration between business and technical teams.
- Passionate about continuous improvement, innovation, and customer-focused solutions.
Timeline
Senior Business Analyst
Vizient, Inc.
07.2022 - Current
Director of Technology / Project Manager
Global Media Outreach
09.2017 - 06.2022
Customer Experience / Digital Marketing Manager / Project Manager
Transamerica
01.1996 - 01.2017
Bachelor's Degree - Business Administration
University of North Texas