Akua Boateng
East Orange
Summary
Dynamic professional with a proven track record at Wells Fargo, excelling in risk management and compliance. Adept at project management and financial analysis, I enhanced customer retention by 11% through tailored product recommendations. Strong communicator with a focus on achieving results and driving organizational success.
Overview
8
8
years of professional experience
Work History
Universal Banker
Wells Fargo
Hoboken
08.2024 - Current
- Engaged customers in discussions regarding financial goals to assess needs and recommend tailored products.
- Reviewed customer information during transactions to mitigate fraud risk through relevant inquiries.
- Ensured compliance with internal bank policies, federal regulations, and industry standards.
- Specialized in branch cash operations, forecasting cash needs and managing currency orders.
- Maintained accurate cash controls and documentation to support audits and risk management processes.
- Educated customers on digital banking tools, enhancing adoption rates and overall experience.
- Collaborated with branch teams to prioritize workload and manage competing demands effectively.
Fraud Prevention Specialist
US Bank
Fargo
03.2020 - 12.2023
- Responded to inbound inquiries and provided comprehensive assistance to clients regarding queries and issues pertaining to their credit card accounts.
- Anticipated customer pain points ahead of time, and produced solutions by recommending specific products and services.
- Improved customer retention by 11% through proactive product recommendations aligned with customer needs and account behavior.
- Handled difficult and complex customer complaints, resolving issues within 5 minutes, on average, and receiving a customer satisfaction score of 4.8 out of 5.
- Collaborated cross-functionally during peak demand periods, including supporting Spanish-speaking customers during staffing shortages.
- Effectively utilized system applications such as Mainframe and Casper to accomplish predefined objectives.
Research Assistant, Philosophy Department
Monmouth College
08.2019 - 12.2019
- Assisted in conducting philosophical research for the writing and publication of a book, Reconstructing the Personal Library of William James.
- Reviewed written samples for potential publication, adeptly rectifying grammatical errors and structuring ideas and points to ensure a coherent and polished outcome.
- Effectively leveraged resources from the Harvard Library to contribute to philosophical research on renowned Philosopher, William James.
- Utilized Microsoft Excel proficiently to edit and meticulously organize philosophical entries, ensuring streamlined accessibility and reference.
- Conducted bi-weekly meetings to assess progress, align goals, and delineate the upcoming stages of work.
Project Coordinator
Special Olympics Illinois
Monmouth
08.2018 - 12.2019
- Developed and executed project plans, budgets, and fundraising strategies to support organizational goals.
- Created newsletters to educate and inform the public about upcoming events.
- Crafted a comprehensive marketing strategy aimed at recruiting volunteers to participate in events and become integral members of the Special Olympics community by committing as consistent volunteers.
- Coordinated auctions and facilitated the sale of donated gifts, resulting in the generation of $24,000 in funds to support the organization's initiatives.
Assistant, Office of Alumni Relations
Monmouth College
Monmouth
08.2018 - 12.2019
- Engaged in outreach calls to alumni, parents, and affiliates to establish connections and secure contributions.
- Kept stakeholders informed about college updates and upcoming events through consistent communication channels, including newsletters supplemented with pledge cards for their engagement and support.
- Achieved a fundraising milestone of $17,000 towards the college fund as part of our larger goal of $75 million over four years.
Writing and Speech Tutor
Monmouth College
08.2017 - 12.2019
- Assisted students in revision of written work with a focus on self-sufficiency and autonomy.
- Produced session reports for professors detailing student progress and outlining action plans.
- Provided constructive feedback to students on their speeches, offering guidance on improvement and preparation for presentations.
- Assisted students at different stages of progress, ranging from brainstorming to organizing content and summarizing their work.
Communications Intern
Mullen Lowe
Accra
06.2018 - 08.2018
- Contributed to the coordination and successful execution of corporate events by delegating tasks, establishing deadlines for both the team and suppliers, ensuring seamless operations and timely delivery.
- Served as a liaison between the company, clients, and suppliers to facilitate seamless task execution and enhance communication effectiveness.
- Developed budgets by leveraging historical costs and supplier quotes, and meticulously tracked spending throughout each project to ensure fiscal accountability and adherence to budgetary constraints.
- Identified and onboarded new suppliers to align with the budget constraints of the department and meet the needs of our clients effectively.
Education
Masters in Business administration - Marketing
University of Illinois Chicago
Chicago, IL12-2026
Bachelor of Arts - Communication Studies, Spanish
Monmouth College
ILStudy Abroad Program -
Habla Education Center for Language and Culture
Merida, MexicoSkills
- Project management
- Crisis management
- Demand planning and forecasting
- Marketing strategies
- Microsoft Office Suite proficiency
- Communication skills
- Risk management and compliance
- Financial analysis
- Public relations
Languages
Spanish, Advanced
Language
Akan
Native/ Bilingual
Timeline
Universal Banker
Wells Fargo
08.2024 - Current
Fraud Prevention Specialist
US Bank
03.2020 - 12.2023
Research Assistant, Philosophy Department
Monmouth College
08.2019 - 12.2019
Project Coordinator
Special Olympics Illinois
08.2018 - 12.2019
Assistant, Office of Alumni Relations
Monmouth College
08.2018 - 12.2019
Communications Intern
Mullen Lowe
06.2018 - 08.2018
Writing and Speech Tutor
Monmouth College
08.2017 - 12.2019
Masters in Business administration - Marketing
University of Illinois Chicago
Bachelor of Arts - Communication Studies, Spanish
Monmouth College
Study Abroad Program -
Habla Education Center for Language and Culture