Akunna Osondu
Phoenix,Arizona
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented Job Title dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
27
27
years of professional experience
Work History
Director of Student Services
Uzommiri Study Centre
04.2005 - Current
- Developed programs to improve high school and college students' study techniques and academic excellence.
- Organized numerous extra curricular activities: improving reading, trips to enhance interest in history and geography, home making including hospitality skills: cooking and baking, housekeeping, budgeting and accounting, flower arrangements and interior decor.
- Coordinated outreach programs to develop literacy and numeracy in low income earning areas and taught skills to supplement income.
- Organized seminars to encourage integration with people of other ethnic groups and cultural viewpoints.
- Managed budgetary and financial aspects of various programs within Student Services, ensuring cost-effective operations.
- Created a welcoming and inclusive environment that fostered positive interactions among diverse student groups.
- Spearheaded efforts to implement evidence-based practices in mental health counseling, enhancing overall quality of care provided to students.
- Oversaw the development and implementation of innovative career readiness initiatives, preparing students for post-graduation success.
- Led a team of professionals in providing exceptional support for diverse student populations.
- Built strong relationships with community partners and stakeholders to enhance available resources for students.
- Coordinated campus-wide events and activities designed to promote student engagement and wellbeing.
Tutor Mentor
Uzommiri Study Centre
04.1997 - Current
- Increased student confidence in their academic abilities by providing individualized attention and targeted support during tutoring sessions.
- Boosted student engagement and motivation through implementing interactive learning strategies and group work.
- Actively participated in professional development opportunities to stay informed about current trends in education and continuously refine teaching methods for optimal results.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Met with parents to discuss student progress and address concerns.
- Managed scheduling and logistics for group tutoring sessions, accommodating the diverse needs of participating students and their families.
- Served as an ongoing resource for both students and parents, providing guidance related to academic planning, study habits, test-preparation strategies, and more.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Collaborated with parents to develop appropriate tutoring lessons.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Used variety of teaching methods to successfully help wide range of students.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Monitored student progress and provided feedback and support.
- Assisted students in developing study skills and strategies.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Mentored and coached students with focus on developing independence and self-confidence.
Hospitality Administrator
Wetland Educational Foundation
12.1999 - 09.2023
- Collaborated with various team members to meet guests' requests.
- Implemented innovative upselling techniques to maximize revenue from room bookings and additional services.
- Coordinated with vendors to get prompt delivery of hospitality services.
- Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
- Developed and executed strategies to improve operational efficiency.
- Structured employee work schedules to maintain adequate staffing levels during peak seasons while minimizing labor costs during slower periods.
- Trained new employees in best practices for guest relations, reservation management, and problem resolution.
- Collaborated with event staff to execute successful conferences, banquets, and special occasions.
- Coordinated with housekeeping staff to ensure timely room turnovers and optimal cleanliness.
- Sought and analyzed customer feedback to identify areas for improvement.
- Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
- Assisted in budget preparation by analyzing historical data trends and forecasting future needs accurately.
- Improved communication between departments through regular team meetings focused on collaboration and problem-solving strategies.
- Established rapport with frequent visitors fostering loyalty towards the establishment.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Enforced provision of services in line with company standards.
- Served as a liaison between guests and other departments within the hotel ensuring smooth issue resolution.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Mastered various property management systems to efficiently handle reservations, record keeping, billing processes, and inventory tracking.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with vendors to secure competitive pricing for hotel supplies and services without sacrificing quality.
- Monitored compliance with safety regulations resulting in zero major incidents throughout tenure.
- Trained and supervised staff to provide highest level of customer service.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Director of Operations
Lantana College Of Hospitality
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Established and monitored quality assurance standards to achieve operational excellence.
- Championed corporate social responsibility initiatives, engaging employees in community outreach events and fostering a positive company image.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor Of Theology - Theology
Informal
RomeBachelor Of Arts - Philosophy
Informal
Rome08.2006
Barrister At Law (BL) - Law
Nigerian Law School
Lagos, Nigeria 10.2005
Bachelor Of Laws - Law (Pre-Law)
University of Nigeria, Nsukka
Enugu, Nigeria 08.2004
Skills
- Organizational Skills
- Team Leadership
- Program Development
- Community Outreach
- Time Management
- Conflict Resolution
- Performance Evaluation
- Active Listening
- Policy Implementation
- Data Analysis
- Career Counseling
- Collaborative Problem Solving
- Staff Supervision
- Event Planning
- Special Education
- Professional Development
- Budget Management
- Multicultural Competence
- Student Retention
- Critical Thinking
- Mission Statement Development
- Professional Development Planning
- Academic Counseling
- Goal Setting
- Instructional Methods Development
- Policy Development
- Federal, State, and Local Regulations Adherence
- Rule Enforcement
- Student Activity Program Planning
- School Improvements Planning
- Budget Recommendation
- Attention to Detail
- Decision-Making
- Staffing Estimates
- Student Guidance
- Staff Training
- Recruiting and Hiring
- Program Evaluation
- Financial Leadership
- New Student Orientation
- Coaching and Mentoring
- Operations Oversight
- Individual and Group Instruction
- Staff Leadership
- Administrative Management
- Group Facilitation and Presentations
- Responsible and Dependable
- Microsoft Office
- Interpersonal Communication
- Academic Administration
- Task Delegation
- Safety and Security Procedures
- Student Registration
- Instructional Leadership
- Educational Staff Supervision
- School Event Coordination
- Operational Budgets Preparation
- Staff Development
- Labor Relations and Negotiation
- Relationship Building
- Process Improvements
- Needs Assessment
- Stakeholder Collaboration
- Facility Maintenance Oversight
- Analytical Thinking
- Employee Performance Evaluations
- Student Achievement
- Relationship Building and Networking
- Curriculum Development
- Events Coordination
- Education Excellence
Languages
English
Professional Working
Spanish
Limited Working
Latin
Elementary
Igbo
Native or Bilingual
Hobbies
* Reading
* History
* Geography
* Cooking and baking
* Learning new things
Timeline
Director of Student Services
Uzommiri Study Centre
04.2005 - Current
Hospitality Administrator
Wetland Educational Foundation
12.1999 - 09.2023
Tutor Mentor
Uzommiri Study Centre
04.1997 - Current
Director of Operations
Lantana College Of Hospitality
Bachelor Of Theology - Theology
Informal
Bachelor Of Arts - Philosophy
Informal
Barrister At Law (BL) - Law
Nigerian Law School
Bachelor Of Laws - Law (Pre-Law)
University of Nigeria, Nsukka