Akya Baker

• Adjudicated veterans’ benefits claims according to federal regulations, ensuring correct eligibility and entitlement determinations.
• Managed 50–70 cases monthly, achieving high accuracy and compliance with federal standards.
• Counseled veterans on claims, benefits options, and appeals, reducing follow-up inquiries by 20%.
• Coordinated with internal partners to resolve complex benefit discrepancies, enhancing overall claims processing efficiency.
• Maintained case records with over 95% on-time completion, supporting seamless benefit delivery.
• Received Outstanding Performance Rating (2025) for exceptional accuracy and service.

• Use of automated case management systems

• Processed and adjudicated over 15,000 disability and benefits claims, ensuring compliance with federal policy to support timely client access to benefits.
• Counseled clients on eligibility, appeals, and benefit options, empowering them to make informed decisions regarding their entitlements.
• Enhanced data accuracy by 15% through identification and resolution of discrepancies, contributing to improved service delivery.
• Provided guidance to clients regarding their entitlements and eligibility for benefits.

Counseled clients on federal benefits programs, explaining options and procedures.

• Processed benefit actions using automated systems to ensure efficient service delivery.
• Maintained confidential client records per federal regulations.
• Key Skills and Accomplishments:

• Coordinated onboarding, training, benefits verification, and certification compliance for 30+ employees annually, ensuring smooth integration into the organization.
• Administered employee benefits programs, including health benefits and leave tracking, while coordinating payroll to enhance employee satisfaction.
• Reduced benefits-related paperwork errors by 40% through process standardization.
• Served as primary HR contact for employee benefits inquiries, providing timely guidance to resolve issues and improve employee understanding.

Key Skills and Accomplishments:

• Benefits administration and counseling
• Compliance with corporate and regulatory policies
• Process improvement in benefits and payroll

• Delivered customized retirement planning, investment strategies, and insurance solutions to enhance client financial security.
• Conducted comprehensive financial analyses and developed personalized plans to align with clients' long-term financial goals.
• Informed clients about retirement benefits, insurance options, and financial planning strategies to empower informed decision-making.

Key Skills and Accomplishments:

• Retirement planning and benefits counseling
• Interpretation of financial regulations and investment products
• Client relationship management