Lori L. Brochu
Springfield,TN
Summary
Dynamic Veterans Service Representative with extensive experience at the Department of Veterans Affairs, adept at benefits claims processing and compliance with federal regulations. Proven ability to enhance outreach programs and deliver exceptional customer service, ensuring veterans receive vital resources and support. Skilled in eligibility assessment and fostering community engagement.
Overview
31
31
years of professional experience
Work History
Veterans Service Representative
Department of Veterans Affairs
09.2021 - 11.2025
- Assisted veterans in navigating benefits claims processes and eligibility requirements.
- Facilitated outreach programs to educate veterans on available services and resources.
- Reviewed and analyzed applications to ensure compliance with federal regulations.
- Provided accurate information regarding benefits, entitlements, and program updates to veterans.
Postmaster
USPS
11.2000 - 09.2021
- Supervised daily operations ensuring timely mail delivery and adherence to postal regulations.
- Implemented workflow improvements enhancing efficiency in mail sorting and distribution processes.
- Trained and mentored staff on best practices for customer service and operational procedures.
- Managed inventory of postal supplies, optimizing costs while maintaining necessary stock levels.
- Developed strategic plans for service enhancements based on customer feedback and community needs.
- Coordinated with local businesses to promote USPS services, increasing community engagement and usage.
- Analyzed performance metrics to identify areas for operational improvement and staff development.
- Led initiatives to streamline communication between departments, improving team collaboration and service quality.
Clerk
USPS
11.1994 - 11.2000
- Processed and distributed incoming and outgoing mail efficiently.
- Maintained accurate records of postal transactions and deliveries.
- Assisted customers with inquiries regarding services and packages.
- Operated various postal equipment, including sorting machines and scales.
Education
Associate of Science - Elementary Education
Monroe Community College
Rochester, New York, NY05-1989
Skills
- Benefits claims processing
- Federal regulations compliance
- Outreach program facilitation
- Eligibility assessment
- Client support
Timeline
Veterans Service Representative
Department of Veterans Affairs
09.2021 - 11.2025
Postmaster
USPS
11.2000 - 09.2021
Clerk
USPS
11.1994 - 11.2000
Associate of Science - Elementary Education
Monroe Community College