Chakong Lee
Saint Paul,Minnesota
Summary
Experienced Veterans Service Representative with expertise in federal veterans programs, legal terminology, and state laws affecting veterans. Demonstrating extensive practical knowledge, successfully guiding veterans on benefit entitlement matters for several years. Proficient in claim preparation, acquiring supporting documents and evidence, and conducting thorough investigations to assess eligibility. Recognized for a friendly and compassionate approach, maintaining a positive attitude while delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Veterans Service Representative
Department Of Veterans Affairs
05.2023 - Current
- Full time: 40+ hours a well to include overtime
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to pension/compensation.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Conducted telephone calls with veterans and their representatives to explain benefits and provide updates for claim statuses.
- Prepared written correspondence to communicate claim decisions and required actions
Mental Health Technician
Regions Hospital
08.2019 - 05.2023
- Full time: 32+ hours a week to include overtime
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Supported patient confidentiality in accordance with HIPAA regulations.
Support Service Counselor
Thomas Allen Inc.
06.2018 - 08.2019
- Full time: 32+ hours a week to include overtime
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Education
Bachelor of Science - Family Social Science
University of Minnesota - Twin Cities
05.2019
Associate of Arts - Liberal Arts
Milwaukee Area Technical College
12.2016
Skills
- Benefits Administration
- Regulations knowledge
- Claims Processing
- Community Outreach
- Needs Assessment
- Written Communication
- Cultural competence
- Documentation Management
Languages
Hmong
Professional Working
Military Background
Wisconsin Army National Guard - Green Bay, WI
- Rank and Pay Grade: Specialist/E4
- Military Occupational Specialty: Infantry
- Deployment: Operation Iraqi Freedom/Operation Enduring Freedom (January 2009 - January 2010)
Timeline
Veterans Service Representative
Department Of Veterans Affairs
05.2023 - Current
Mental Health Technician
Regions Hospital
08.2019 - 05.2023
Support Service Counselor
Thomas Allen Inc.
06.2018 - 08.2019
Associate of Arts - Liberal Arts
Milwaukee Area Technical College
Bachelor of Science - Family Social Science
University of Minnesota - Twin Cities
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