USA Staffing
Angela Antoinette Perkins
Maineville,OH
Summary
As a Retired Army Veteran with over 21 years of Military service and a Senior Health System Specialist, bringing over 30 years of experience in healthcare administration and human resources management, particularly within the Veterans Health Administration. With a focus on Health Policy and Management, supervision, employee engagement, project management, organizational management, and electronic health record modernization, exceling in strategic operations management, process improvement, and healthcare systems implementation. Key competencies include strategic planning, project management with a mastery in MS Planner, and leveraging data analytics to drive organizational success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Hardworking and passionate job seeker with strong organizational skills eager to secure a supervisory Role. Ready to help a team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Recent graduate with foundational knowledge in Public Health Health Policy and Management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Health System Specialist
Department of Veterans Affairs/ Veterans Health Administration
12.2023 - Current
- Company Overview: The position is in the VHA National Electronic Health Record Modernization (EHRM) Supplemental Staffing Unit (NESSU) at VA Central Office (VACO) within Clinical Services (11)
- Primary role is to provide support to NESSU leadership by analyzing, evaluating, advising on and coordinating operations aspects and health care delivery systems related to the deployment of the NESSU staff (virtual and/or in-person) to various VA medical facilities during the implementation of the electronic health record (EHR)
- Assure operational policies are coordinated with and in support of administrative functions associated with HER implementation
- Use initiative in organizing, accomplishing, prioritizing, and setting deadlines for the responsibility that have been delegated
- Work closely with senior management officials and others in implementing and evaluating policies, plans and internal operational systems
- Successful address specific problem areas and applies a high degree of analytical ability to specialized healthcare knowledge to the management of healthcare delivery systems
- Exercise broad latitude and provides senior expert level advice to senior personnel, and agency officials concerning complex, novel, and unusual Administrative and Human Resource issues
- Serve as the primary liaison to Clinical Resource Hubs (CRH) and serves as a conduit of information flow to support the oversight and deployment of NESSU staff at the assigned CRHs
- Participate in planning meetings and make key recommendations for deployment plans to the NESSU leadership in consultation with the Service Chiefs at the CRH
- Oversee and support all aspects of the recruitment and onboarding of NESSU staff in support of the Service Chief to include credentialing/privileging (initial and ongoing) to include actions needed by host VISN, CRH, Medical Facility
- Build and maintain appropriate relationships with key VA Central Office, VISN, CRH and Medical Facility personnel to ensure transparent communication, efficiency in process, opportunities to resolve problems, etc.
- Assess barriers and implement corrective actions as needed
- Responsible for ensuring the NESSU staff at the CRH are prepared for deployment in coordination with Service Chief, Technology Manager, Training Specialist and Transportation Assistant
- Working closely with OEHRM, local, VISN, CRH and national staff, in reporting procedures, sampling techniques, statistical analysis, modeling, and measurements at various points in the clinical and business cycle to identify problem areas or inherent weaknesses in work processes, procedures, information systems and content
- Perform in depth analysis of work processes and service delivery practices to identify reasonable and efficient quality measurements
- Uses existing data sets to develop comprehensive dashboards that are clinically relevant to the NESSU
- Reviews materials and monitor services to ensure compliance with the standards of internal and external accrediting agencies
- Serves as the Lead HSS and Lead Administrative support with the responsibility of but not limited to: Serves as the Lead HSS, providing indirect supervision to seven (7) administrative staff members, providing guidance, project management and mentorship
- Responsible for the development of staff position descriptions, work plans, competency plans and evaluates employee performance; plans and assigns work to be accomplished by the unit
- Responsible for the development of staff short and long-term priorities based on the difficulty level and requirements of the assignment and the capabilities of the employee
- Has the primary responsibility of tracking, managing, and measuring the effectiveness of programs, policies, and/or operations in meeting established individual, team and organizational goals and objectives
- The position is in the VHA National Electronic Health Record Modernization (EHRM) Supplemental Staffing Unit (NESSU) at VA Central Office (VACO) within Clinical Services (11)
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
Administrative Officer HR Liaison
Department of Veterans Affairs/ Veterans Health Administration
10.2020 - 12.2023
- Responsible for formulating and executing human resource policies and practices that produces employee competencies and behaviors the organization needs to achieve its strategic aims
- This includes but is not limited to managing HR actions on staffing, classification, promotions, performance management, awards, project management, operation management, data management and disciplinary actions
- Responsible for providing expert advice and assistance to all levels of management officials on complex workforce management issues and/or problems impacting the overall organization
- With expert knowledge of 11Clinical Services and assigned program offices in the areas that included but are not limited to Human Recourse policy and procedures, Staffing and Recruiting strategies, performance management, Veterans Affairs Time, and Attendance System (VATAS), Talent Management System (TMS) and Senior Executive Services (SES)
- Responsible for either directly or indirectly providing expert administrative and Human Resource consult to 11Clinical Services' and subordinate offices in areas that included but are not limited to workforce management, staffing, classification, planning, organization structure, and technical matters
- Highly organized and results-focused leader with over 21 years of experience coaching and mentoring teams of 5 to 35 employees/military members
- Proven record of spearheading projects to increase operational efficiency and improve collaboration among interdepartmental teams
- Possesses exceptional communication and problem-solving skills
- Responsible for providing management, supervisory oversight, and Human Resources advisory service to three subordinate Administrative Officers Human Resources Liaisons, supervisors and managers using operative methods in establishing and maintaining effective relationships
- Provides technical and administrative supervision to the Human Resource (HR) Unit of the Business Support Function for the AUSH which consist 4 subordinate 11 Clinical Services Business Operations one (1) Program Specialist GS-301-14 and three (3) Administrative Officer GS-0341-13, which serves as the primary Human Resource Liaisons for 9 Core Clinical Program Offices and over 50 sub-clinical programs that deliver the full range of direct and indirect patient care, in support of approximately 3,787.61 authorized FTE located throughout the Country and is one of the largest and fastest growing programs within VHA that serve to support the delivery of direct, quality patient care in the field
- Served as the subject matter expert (SME) in the development of performance standards, while evaluating the work performance of subordinates
- Plans work to be accomplished by subordinates, set, and adjust short-term priorities, and prepare schedules for completion of work
- Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees
- Provides advice, counsel, and instruction to employees on both work and administrative matters
- Expertly listens
- Gathers, resolves, and adjudicates minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases
- Responsible for interviewing candidates for positions within the unit; recommends appointments, promotions, and reassignments to unit positions
- Responsible for identifying and providing recommendations for training needs; and finds ways to improve production or increase the quality of work within the area of authority
- Provides technical and administrative management support in developing short-term and long-term workforce strategic goals that includes developing and implementing programs, policies, and procedures to achieve established goals
- Serves as the first line reviewer and Subject matter expert for 11Clinical Services of management requests for classification actions prior to submitting to Workforce Management and Consulting, Human Resources Operations Office, HROO, classification
- Serves as key advisor to top management within 11CS program offices regarding Federal laws, rules and regulations, personnel practices to include diverse areas such a Hybrid Title 38, Title 5 and Title 38 legislation impacting the ability to achieve its mission
- Responsible for the development and management of most Clinical Services staff position descriptions, work plans, competency plans and evaluates employee performance; plans and assigns work to be accomplished by the unit
- Responsible for managing and supervising a team of three (3) to review Senior Executives workforce activities including but not limited to recruitment, nomination compensation, performance management, incentives, Market pay reviews, physician/dentist performance pay, nursing boards and resource request for assigned program office(s) within 11Clinical Services
- Serves as 11 Clinical Services Subject Matter Expert (SME) on ePerformance
- Advises management on appropriate procedures and practices involved in developing employee performance plans, conducting appraisal interviews, and submitting and justifying employee award nominations
- Served as the primary liaison between WMC-Classification and the program offices in providing an in-depth position classification, position management and organizational design oversight to all Clinical Services Program Offices
- This effort was instrumental during the VACO Organizational Assessment redesign
- Responsible for independently entering all HR actions into the appropriate Human Capital Management (HCM) National Program Office Portal
- Which include master knowledge in but not limited to HRSmart, ePerformance, Telework Form, USA Staffing and TMS2.0
- Responsible for independently initiating, tracking and report all SF52 personnel actions request including but not limited to; Awards, Bonus, change to lower grade, Data change, detail, Extension of NTE date, leave without pay, Master record update, Pay rate change, Position change, Promotion, Reassignment/Conversion, Retirement, Return from Leave without Pay (LWOP), Return from suspension/Furlough, Separation and Suspension
- Serves as a lead, administrator, and Subject Matter Expert (SME) with the Talent Management System; Creating and editing classes/training for individual employees, access user's learning history, Create and edit cohorts and register and unregistered user for classes
- Responsible for independently initiating, tracking, and reporting of all VHA Workforce Resources Team (WRT), Light Electronic Action Framework (LEAF) request for assigned Sub-Program Offices within 11Clinical Service
- Provide comprehensive HR services to management and employees throughout a complex multi-mission VACO organization servicing over 15 Sub-Program offices
- Serves as the link between local managers and sub-program offices and Workforce Management and Consulting (106A), Human Resources Operations Office, HROO (106A6) in providing HR service delivery
- Responsible for a variety of classification projects to include but not limited to draft classification standards, competitive level codes, benchmark position descriptions for Clinical Services and Sub-Program Offices
- Conducts detailed analyses of complex functions within serviced organizations to continue to improve the overall functions and mission of 11Clinical Services
- Which included the responsibility of Identifying issues and concerns with current or previous policies and procedures and provides organization management with interpretations of policy and procedures and opportunities for recommendations for changes or new organizational policy and procedures
- Analyzes and evaluates the organization's current staffing situation including turnover, vacancies, and current recruiting strategies to identify and forecast staffing problem
- Analyzes and evaluates classification programs, policies, and procedures, on a quantitative or qualitative basis within Clinical Services
- Responsible for managing Senior Executives workforce activities in 11CS, including recruitment, nomination compensation, performance management, incentives, physician/dentist performance pay, nursing boards and resource request
- Responsible for developing and maintaining internal standard operating procedures, policy and guidelines for use by local management in explaining roles and responsibilities in such matters as developing individual employee appraisal plans, completing appraisal forms, reappraising employees as appropriate, and providing counseling and training as necessary
- Serves as key advisor to top management within 11CS program offices regarding Federal laws, rules and regulations, personnel practices to include diverse areas such a Hybrid Title 38, Title 5 and Title 38 legislation impacting the ability to achieve its mission
- Formulates program strategies to support leadership in workforce transformation within a merit system framework and ensure recruitment and workforce planning efforts are in line
- Serves as a vital on the VHA National COVID Annotation Services Committee
- Responsible for the review of potential cases of COVID-19
- Serves as a VAMC Cincinnati Master Trainer-in-Training (MTIT): The National Prevention and Management of Disruptive Behavior (PMDB)
- Responsible for training employees of the department in best practice methods of preventing and managing workplace violence, ensuring America's Veterans can receive safe and effective healthcare services in a culture of safety, civility, and respect
- Responsible for teaching regular PMDB Part 1, 2, and 3 at the facility level as well as Train-the-Trainer courses that teach volunteer staff members to become Facility Trainers
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Volunteered to help with special projects of varying degrees of complexity.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Increased customer service success rates by quickly resolving issues.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed and monitored employee recognition programs.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Administrative Officer HR Liaison
Department of Veterans Affairs/ Veterans Health Administration
05.2011 - 10.2020
- Company Overview: The Inpatient Evaluation Center (IPEC) is a Veterans Health Administration (VHA) program that includes processes and metrics that help facilities identify opportunities for improving patient outcomes in acute care including ICU
- Responsible for formulating and executing human resource policies and practices that produces employee competencies and behaviors the organization needs to achieve its strategic aims
- This includes but is not limited to managing HR actions on staffing, classification, promotions, performance management, awards, project management, operation management, data management and disciplinary actions
- Responsible for providing expert advice and assistance to all levels of management officials on complex workforce management issues and/or problems impacting the overall organization
- With expert knowledge of IPEC and assigned program offices in the areas that included but are not limited to Human Recourse policy and procedures, Staffing and Recruiting strategies, performance management, Veterans Affairs Time, and Attendance System (VATAS), Talent Management System (TMS) and Senior Executive Services (SES)
- Responsible for either directly or indirectly providing expert administrative and Human Resource consult to IPEC in areas that included but are not limited to workforce management, staffing, classification, planning, organization structure, and technical matters
- Serves on a team that contributes to optimal health outcomes for Veterans through data analysis, reporting, and consultative services
- Individually focused on providing process improvements and outcome metrics that identify opportunities for improving patient outcomes across care environments
- Aids IPEC in the utilization of data analysis, statistical modeling, clinical knowledge, and external and internal benchmarking to produce innovative and cutting-edge products
- Responsible for developing and maintaining internal standard operating procedures, policy and guidelines for use by local management in explaining roles and responsibilities in such matters as developing individual employee appraisal plans, completing appraisal forms, reappraising employees as appropriate, and providing counseling and training as necessary
- Serves as a lead on several special projects of considerable scope and depth critical to the resolution of operating issues and problems
- Interprets complex legislative, regulatory, and policy guidance and provides recommendations for management
- Conducts policy reviews to evaluate effectiveness of current policies and practices and/or develop proposals to change policy within HR area of concentrations
- Serves as the primary contact for management and the awards team in developing, monitoring, and executing procedures for award submissions
- Monitors and manages awards statistical data
- Provides management with detailed statistical reports pertaining to financial status, types, and numbers of awards granted and pay plan, series, grade, and race and national origin data
- Responsible for developing and presenting annual training modules to the HR and administrative staff of IPEC to enable quick and efficient staff-wide access to needed information
- Using effective resources within Human Resources Operations Office (HROO)
- Served as the primary AO/HR Liaison within assigned program offices on several projects, leading the team to multiple high level organizational success
- Performs special studies and projects that involves many aspects of operations, and which are often of highly confidential and complex nature
- Determines the breadth, depth, and methodology for special studies, analyzes the issues, and provides workable and alternative solutions
- Provides technical and administrative management support in developing short-term and long-term workforce strategic goals that includes developing and implementing programs, policies, and procedures to achieve established goals
- Serves as key advisor to top management within IPEC regarding Federal laws, rules and regulations, personnel practices to include diverse areas such a Hybrid Title 38, Title 5 and Title 38 legislation impacting the ability to achieve its mission
- Formulates program strategies to support leadership in workforce transformation within a merit system framework and ensure recruitment and workforce planning efforts are in line
- Responsible for managing assigned program office's Senior Executives workforce activities in IPEC, including recruitment, nomination compensation, performance management, incentives, physician/dentist performance pay, nursing boards and resource request
- Conducts outreach and education for customers and other stakeholders to achieve buy-in and explain impacts; and networks with field activities to ensure smooth implementation of workforce initiatives
- Determines the need for and develops and conducts workshops or training to assure that assigned program management is administered effectively
- Possess extensive knowledge of the facets of IPEC, including HR rules and regulations, Senior Executive Service, and various recruiting strategies
- Coordinates and negotiates resolutions to complex problems with officials in VA Central Office and the field offices as it relates to interface/involvement in EEO/ORM issues, and policy development/formulation
- Serves as a vital on the VHA National COVID Annotation Services Committee
- Responsible for the review of potential cases of COVID-19
- Serves as a VAMC Cincinnati Master Trainer-in-Training (MTIT): The National Prevention and Management of Disruptive Behavior (PMDB)
- Responsible for training employees of the department in best practice methods of preventing and managing workplace violence, ensuring America's Veterans can receive safe and effective healthcare services in a culture of safety, civility, and respect
- Responsible for teaching regular PMDB Part 1, 2, and 3 at the facility level as well as Train-the-Trainer courses that teach volunteer staff members to become Facility Trainers
- The Inpatient Evaluation Center (IPEC) is a Veterans Health Administration (VHA) program that includes processes and metrics that help facilities identify opportunities for improving patient outcomes in acute care including ICU
Education
MPH to PhD - Public Health
Kent State University
Kent, OH12.2024
Master's Degree - Business Admin/Human Resource Management
Columbia Southern University
Orange Beach, AL04.2012
Bachelor's Degree - undefined
Xavier University
Cincinnati, OH11.2009
Skills
- Strategic Planning & Implementation
- Process & Procedure Development
- Healthcare Systems Management
- Cost Reduction & Containment
- Project & Team Leadership
- Lean Six Sigma Methodologies
- Performance Management
- Data Analytics & Reporting
- HR Policy & Administration
- Public health
- Quality improvement
- Health education
Availability
Permanent, Full-Time
Job related training
- Data Classification and Collection in Six Sigma, 2013
- Account level budgeter and department cost manager training, 2013
- Budget and Congressional Relations for Strategic Leaders, 2013
- Capital Budgeting: Capital allocation, 2013
- VA STDP Dashboard Basis User Training, 2013
- Strategies for Process Improvement, 2013
- ADVANCE Course - 7 Habits for Highly Successful People, 2013
- Crucial Conversations Course, 2012
- Treating Veterans with Care Training, 2012
- DFAS DEFENSE CIVILIAN PAY SYSTEM DCPS, 2009
- Supervisor Development Course SDC, 2009
- HR For Supervisors 40HRS Rock Island, IL, 2009
- IMCOM LEAN SIX SIGMA AWARENESS TRAINING, 2009
- Lean Six Sigma, 2009
Desiredlocations
United States, OH, Cincinnati
REMOTE
Software
Applicant Tracking Systems (ATS)
Human Resource Information Systems (HRIS)
GovTA
TMS
Microsoft Office Suite skills (Excel, Word, PowerPoint)
Microsoft Office Planner
Manpower Management Service (MMS)
Electronic Official Personnel File eOPF
Timeline
Health System Specialist
Department of Veterans Affairs/ Veterans Health Administration
12.2023 - Current
Administrative Officer HR Liaison
Department of Veterans Affairs/ Veterans Health Administration
10.2020 - 12.2023
Administrative Officer HR Liaison
Department of Veterans Affairs/ Veterans Health Administration
05.2011 - 10.2020
Master's Degree - Business Admin/Human Resource Management
Columbia Southern University
Bachelor's Degree - undefined
Xavier University
MPH to PhD - Public Health
Kent State University
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