Asia Watts
Houston,TX
Summary
Dedicated Customer Service Representative with proven skills in conflict resolution and relationship building. Committed to enhancing customer satisfaction through effective communication and timely support. Detail-oriented Customer Service Representative with experience in technical support and product education. Known for resolving customer issues efficiently and fostering team collaboration to drive customer satisfaction and loyalty. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sagility
El Paso, Texas
01.2025 - Current
- Assisted customers by answering inquiries and addressing concerns effectively.
- Collaborated with team members to resolve customer issues in a timely manner.
- Handled returns and exchanges while adhering to company policies and procedures.
- Educated customers about products and services to enhance their experience.
- Followed up with customers to ensure satisfaction after service interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Asurion
Houston, Texas
05.2023 - 12.2024
- Assisted customers by answering inquiries and addressing concerns effectively.
- Processed orders and managed customer accounts using company software systems.
- Handled returns and exchanges while adhering to company policies and procedures.
- Educated customers about products and services to enhance their experience.
- Followed up with customers to ensure satisfaction after service interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Bristol, Connecticut
10.2019 - 04.2023
- Gathered customer feedback through surveys and used the data to improve customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Nimitz
Houston, TX08-2019
Skills
- Product knowledge
- Technical support
- Team collaboration
- Conflict resolution
- Order processing
- Payment processing
- Multitasking and organization
- Dispute resolution
- Product and service solutions
Languages
English
Professional
Timeline
Customer Service Representative
Sagility
01.2025 - Current
Customer Service Representative
Asurion
05.2023 - 12.2024
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2019 - 04.2023
High School Diploma -
Nimitz