Akyra Ingalls
Atlanta,GA
Summary
Manager with 9+ years of experience driving operational efficiency and customer satisfaction in beauty and retail environments. Demonstrates exceptional skills in workforce management, scheduling, and data-driven decision-making. Proven track record of enhancing service quality and boosting client retention through strategic initiatives and team collaboration.
Analytical Underwriter assistant known for high productivity and efficient task completion. Possess specialized skills in risk assessment, financial analysis, and regulatory compliance. Excel at critical thinking, decision-making, and problem-solving to evaluate applications accurately and make informed decisions.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Auto Underwriter DE
State Farm
Dunwoody, Georgia
09.2024 - Current
- Investigated discrepancies or inconsistencies in submitted documentation and made necessary adjustments.
- Assessed existing policies for renewals or cancellations based on changes in customer requirements or circumstances.
- Evaluated claims history prior to issuing new policies to identify potential frauds or misrepresentation of facts.
- Developed strategies for managing high-risk cases according to established procedures.
- Compiled reports summarizing key metrics such as renewal rates, average premiums.
- Participated in training sessions organized by the company for continuous professional development.
- Adhered strictly to company's standards while making decisions regarding policy issuance.
- Maintained accurate records of all transactions related to auto underwriting activities.
- Ensured timely completion of all assigned tasks within set deadlines.
- Verified accuracy of information contained in customer files and corrected errors as needed.
- Processed endorsements, changes, cancellations and reinstatements in a timely manner.
Manager
Sugarcoat Nails
Atlanta, GA
03.2022 - 08.2024
- Supervise shift operations to ensure technician availability and smooth workflow.
- Manage customer relations, including booking appointments and scheduling.
- Handle payroll, business accounting, and financial transactions.
- Maintain confidentiality of sensitive client and business information.
- Utilize office procedures, equipment, and software (e.g., bookkeeping and Clover).
- Streamline salon processes to improve customer service quality.
Manager
The Parlor beauty studio
Johns Creek, GA
01.2017 - 08.2024
- Managed day-to-day salon operations, including sales reporting, customer relations, and scheduling.
- Responsible for cash handling, including drawer cash outs and periodic deposits.
- Ensured salon cleanliness and organized opening and closing procedures.
- Executed social media marketing initiatives to enhance brand visibility and customer engagement.
Senior Sales Associate
Game stop
Loganville, GA
06.2015 - 01.2017
- Assisted customers with product selection and recommendations.
- Implemented upselling and cross-selling techniques to maximize sale revenue.
- Resolved customer complaints.
- Processed transactions.
- Informed customers about promotions and collected feedback.
- Collaborated with team to maintain store organization.
Server
Cracker Barrel
Valdosta, GA
01.2015 - 08.2015
- Delivered excellent customer service and managed multiple tables in high volume environment.
- Resolved customer issues.
- Maintained cleanliness standards.
- Processed payments using POS system.
- Coordinated with kitchen staff, upsold menu item and communicated with team members.
- Adapted to high-demand periods.
- Trained and mentored new staff.
Education
Data Analytics
Coursera
09.2024 - 08.2025
Human Resources Training
Coursera
01.2025 - 08.2025
High School Degree -
Lowndes High School
Valdosta, GASkills
- Excellent Communication
- Customer service
- Strong Organization
- Time Management
- Technical Proficiency in Excel
- Data Entry
- Accurate Typing 70 WPM
- Problem solving
- Scheduling for retail and salon clientele
- Handling in High call environments
- Knowledge retention and recall such as products, policies, and procedures
- Editing of media and programs
- Staff Development
- Financial Management such as payroll, expense reports, and invoices
- Strategic Planning
- Marketing
- Business Administration
- Workforce Management
- Report compilation
- Problem resolution
- Project management
- Adaptability and flexibility
- Policy adjustment
- Underwriting Rules Familiarity
- Data management
- Renewing policies
- Insurance software proficiency
- Analytical skills
Certification
CVS Customer Service Support Certification
Timeline
Human Resources Training
Coursera
01.2025 - 08.2025
Auto Underwriter DE
State Farm
09.2024 - Current
Data Analytics
Coursera
09.2024 - 08.2025
Manager
Sugarcoat Nails
03.2022 - 08.2024
Manager
The Parlor beauty studio
01.2017 - 08.2024
Senior Sales Associate
Game stop
06.2015 - 01.2017
Server
Cracker Barrel
01.2015 - 08.2015
High School Degree -
Lowndes High School