Akyra Jones
Slidell,LA
Summary
Adept at navigating complex data and ensuring accuracy, my tenure at my previous jobs honed my analytical skills and attention to detail. Excelling in customer service and problem-solving, I've significantly contributed to team success and efficiency. My proficiency in Microsoft Office and experience in high-stakes environments underscore my ability to meet and exceed employer expectations.
Overview
3
3
years of professional experience
Work History
Application Reviewer & Fraud Specialist
Maximus
Slidell, LA
09.2023 - 10.2024
- Ensuring the PII on the application matches the PII on the documentation.
- Handling potentially fraudulent documents carefully.
- Utilize job aides, checklists, and other tools to process applications correctly.
- Work with team members who are unsure of some of the applications.
- Communicate with applicants via email in response to email inquiries.
- Have great attention to detail.
- Work at a fast pace to ensure that metrics are met.
Billing & Technical Support Specialist
Apple
Slidell, LA
05.2023 - 09.2024
- Take outbound calls, actively listening to understand customer needs.
- Manage high-volume calls while working with multiple systems.
- Have strong computer knowledge, including the ability to type 30+ wpm.
- Be courteous, with a high degree of professionalism.
- Schedule in-store appointments for customers.
Outreach Agent
Ciox Health.
Slidell, LA
10.2021 - 01.2023
- Make at least 40 outbound calls a day to hospitals and offices regarding patient medical records.
- Ensure that I am not breaking HIPAA with whom I am speaking.
- Email encrypted messages to the medical record specialist at the location.
- Work with UltiPro and all Microsoft applications daily.
- I have knowledge of health plans; I am calling on behalf of.
Education
Bachelor of Science - Information Technology
University of Phoenix.
Online,05-2025
High School Diploma -
Salmen High School
Slidell, LA05-2019
Skills
- Proofreading
- Goal setting
- Customer service
- Microsoft office
- Publishing
- Quality assessment
- Multitasking Abilities
- Problem-solving abilities
- Analytical skills
- Data entry
- Verbal and written communication
- Teamwork and collaboration
Timeline
Application Reviewer & Fraud Specialist
Maximus
09.2023 - 10.2024
Billing & Technical Support Specialist
Apple
05.2023 - 09.2024
Outreach Agent
Ciox Health.
10.2021 - 01.2023
Bachelor of Science - Information Technology
University of Phoenix.
High School Diploma -
Salmen High School